Customer Care Representative with Italian

  • Wrocław, dolnośląskie
  • 52-443 Wrocław, Polska pokaż mapę
  • Specjalista
  • Pełny etat
  • 2019-08-14
  • Ważna jeszcze 25 dni (do 2019-09-13)

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    ACN is the largest direct selling company of services in the world. ACN is present in North America, Europe and Asia-Pacific, offering consumer telecommunication services, nutritional products and exclusive skin care products. Working at ACN Europe means working in a dynamic and very international environment. At present, over 400 employees with over 30 different nationalities are working in our European offices.


    To further strengthen our team, we are looking for:

    Customer Care Representative with Italian

    Miejsce pracy: Wrocław

    Major Tasks:

    • Handling queries from customers and/or representatives solve these queries directly or escalate to the appropriate department within a set procedure, to maintain customer satisfaction
    • Registration of all contacts in the computer system to build customer history
    • Attend training sessions to be informed about new procedures, products, services and keep up to date to ensure quality of service when dealing with customers
    • Highlight unusual situations fast and address to management for follow-up as necessary
    • Provide help and assistance to colleagues as needed as well as supporting other departments when needed.
    • Assist in various projects on an ad hoc basis
    • Effectively communicate with other departments regarding customer queries/escalations

    Knowledge and skill requirements:

    • Fluency in Italian
    • Good command of English
    • Effective and efficient communication skills
    • Professional telephone etiquette
    • Customer service orientated
    • Highly developed computer literacy skills
    • Excellent team working skills
    • High level of self-motivation to constantly improve personal performance
    • Previous experience in a customer services environment is an advantage

    ACN offers:


    • A stable full-time job (with 1 hour of fully paid break)
    • Full on the job training 
    • Opportunity for growth and professional development
    • Private medical care in Luxmed
    • Cafeteria benefit system (Multisport card/tickets to the cinema or other benefit from among 700 benefits to choose)
    • Group life insurance partially covered by ACN
    • Access to e-learning portal
    • Team events
    • Great atmosphere and possibility to work in a multicultural environment
    • Additional days off for years of service


    If you are interested in this opportunity, apply for our job offer via

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