Customer Care, Sales & Retention Specialist with Czech

Your responsibilities

The objective of this role is to deliver high-quality customer service by meeting Customer expectation through excellent order management process and ensuring a seamless delivery to the customer.

To succeed in this role you need:

- Excellent written and verbal communication skills in Czech

- To have customer centric attitude

- To have ability to react in fast changing to-do list

- To have sales processes knowledge and understanding

- To understand the business requirements and be able to talk to the customer about the technical aspects of the product

Responsibilities:

- Performing outbound customer calls as part of order management process, aim is to offer/sell company’s products to existing customers

- Service customers also via chat and email to resolve customer queries with post-order issues, delivery status and any issues with fulfillment

- Build a relationship with the customer

- Provide customer satisfaction working towards efficiency metrics, and issue resolution targets

- Handling incoming calls related to orders of company’s products from our customers

- Identify areas of improvement and convey trends in customer calls to leadership

- Assisting and coordinating information flow with other teams in leveraged and retained organization

- Following and contributing to the communication procedures, guidelines and policies

- Navigate multiple software applications and technologies simultaneously

Our requirements

What we offer