Pracodawca zakończył zbieranie zgłoszeń na tę ofertę

Customer Care, Sales & Retention Specialist with Czech

AmeriGas Polska Sp. z o.o.

  • offer expired 3 months ago
  • substitution agreement
  • full-time
  • specialist (Mid / Regular)
  • hybrid work
  • remote recruitment

AmeriGas Polska Sp. z o.o.

Burakowska 14



Your responsibilities

The objective of this role is to deliver high-quality customer service by meeting Customer expectation through excellent order management process and ensuring a seamless delivery to the customer.

To succeed in this role you need:

- Excellent written and verbal communication skills in Czech

- To have customer centric attitude

- To have ability to react in fast changing to-do list

- To have sales processes knowledge and understanding

- To understand the business requirements and be able to talk to the customer about the technical aspects of the product


- Performing outbound customer calls as part of order management process, aim is to offer/sell company’s products to existing customers

- Service customers also via chat and email to resolve customer queries with post-order issues, delivery status and any issues with fulfillment

- Build a relationship with the customer

- Provide customer satisfaction working towards efficiency metrics, and issue resolution targets

- Handling incoming calls related to orders of company’s products from our customers

- Identify areas of improvement and convey trends in customer calls to leadership

- Assisting and coordinating information flow with other teams in leveraged and retained organization

- Following and contributing to the communication procedures, guidelines and policies

- Navigate multiple software applications and technologies simultaneously

Our requirements

  • Minimum Bachelor’s degree

  • Working knowledge of English and Czech both verbal and written

  • Min. 2 years’ experience in similar position

  • Self-reliance

  • Ability of multi-tasking, prioritizing and managing time effectively

  • Decision-making skills

  • Comfortable working both individually and as part of a team

  • Good knowledge of Microsoft Office package


  • Previous experience in customer support and familiarity with our industry

  • Proficiency in other European language (Polish, Slovak, Hungarian or Romanian)

  • Logistic processes knowledge

  • Sales experience

What we offer

  • Contract of employment

  • Attractive salary and bonuses

  • Free medical healthcare, group insurance and lunchpass card (monthly additional PLN 150)

  • Great independence and possibility of real influence on the company's operation - we take every idea into account

  • Opportunity to develop; we appreciate people with passion and willingness to share knowledge with others

  • Tools needed to get the job done


  • private medical care

  • life insurance

  • remote work opportunities

  • flexible working time

  • corporate products and services at discounted prices

  • integration events

  • corporate sports team

  • retirement pension plan

  • coffee / tea

  • leisure zone

  • extra social benefits

  • meal passes

  • holiday funds

  • employee referral program

  • charity initiatives