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Customer Care (SAP) Transactions Specialist with Polish

  • Warszawa, mazowieckie
  • Specjalista
  • 06.03.2018

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    About Medtronic

    Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life.
    We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
    We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team.
    Let's work together to address universal healthcare needs and improve patients' lives.Help us shape the future.

    Whatever your specialty or ambitions, you can make a difference at Medtronic - both in the lives of others and your career. Join us in our commitment to take healthcare Further, Together.

    Careers that Change Lives

    This is the ideal opportunity to join us, and be part of our commitment to the health of others.
    We are looking for candidates with different levels of seniority within this job position.
    Do you want to use your language skills on a daily basis? Do you want to work in multilingual corporate environment? Join us!

    Customer Care (SAP) Transactions Specialist with Polish

    A Day in the Life

    • Process Order Entry (e.g. automated, manual): creation in SAP, price & availability, billing, archiving incl. sample & demo orders
    • Handle all incoming e-mails to dedicated mailboxes covering BO Shared Service Center processes (e.g. MMXII) in a timely manner
    • Actively contribute to activity monitoring through a regular check of respective reports e.g. open order book/ allocation file/ open order reports etc.
    • Ensure CRM tool is enriched with relevant customer specificities
    • Act effectively to resolve various issues in cooperation with supervisor/ coordinator and other team members if required
    • Contribute to Customer Complaint Management - which may include but not limited to logging a dispute when applicable, monitoring resolution, resolving or escalating the issue (through OFI and FSCM), including credit notes processing. Perform root cause analysis, apply corrective and/or preventive action/communication with supervisor at team level
    • Support Cycle Count processing: booking updates, analysis, follow-up list creation, variances resolutions
    • Provide all necessary administrative support to Inventory Management (e.g. adjustments, transfers, write offs)
    • Perform inventory Cleaning Support activities: running reports, informing field force, updating in system
    • Handle all types of returns management
    • Participate in the maintenance of Master Data (requesting creation or change from RDA)

    Must Haves

    • Bachelor or Master degree
    • Professional experience in corporate environment (internships, regular employment, etc.)
    • Very good English (B2) + Fluent Polish
    • Ability to learn new applications/software systems
    • Communication skills and teamwork
    • Scrupulous with analytical skills, able to learn fast
    • Ability to work in a fast-paced and dynamic environment under time pressure with multitasking duties
    Nice to Haves
    • Additional language knowledge
    • SAP or similar ERP software knowledge
    Your Answer

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