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Customer Care Specialist - German, Italian or English speakers

  • Kraków, małopolskie pokaż mapę
  • Specjalista
  • 2015-05-06

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

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    Customer Care Specialist
    - German, Italian or English speakers
    Miejsce pracy: Kraków
    For our office in Kraków, we currently look for:

    Responsibilities:

    Delivering exceptional level of service to our EMEA based customers involving several key responsibilities that include:

    • Identification and response to customer inquiries
    • Order processing
    • Service administration
    • Complaint handling
    • Billing inquiries
    • Invoicing
    • General administration
    • First-line technical support

    Requirements for the position:

    • Fluent in German, Italian or English and understanding culture of the serviced country.
    • For the position with German and Italian, required level of English is B2.
    • Professional, emotionally mature and ethical, strong interpersonal skills and ability to work well with a broad range of personality styles and types
    • Ability to multitask
    • Experienced in customer service, service delivery, logistics, order entry or regulatory environment
    • Capable to work in an IT driven environment (SAP knowledge will be an asset)
    • Very good knowledge of Microsoft Office

    Requirements for the position:

    • Fluent in German, Italian or English and understanding culture of the serviced country.
    • For the position with German and Italian, required level of English is B2.
    • Professional, emotionally mature and ethical, strong interpersonal skills and ability to work well with a broad range of personality styles and types
    • Ability to multitask
    • Experienced in customer service, service delivery, logistics, order entry or regulatory environment
    • Capable to work in an IT driven environment (SAP knowledge will be an asset)
    • Very good knowledge of Microsoft Office
    aplikuj

    The Customer Care Specialist will be responsible for helping ensure complete customer satisfaction with PerkinElmer by providing first-level technical and non-tech customer service and basic technical support to customers contacting the Team via telephone, e-mail or other electronic systems.

    PerkinElmer - Making a Difference Every Day

    Backed by an outstanding team of 7,600 employees and located in over 150 countries across the world, PerkinElmer is a global leader focused on improving human and environmental health.  We provide our customers with critical knowledge, expertise and innovative detection, imaging, software, and services solutions so that they can make better decisions for better outcomes.   At PerkinElmer, we make a difference everyday – helping scientists, clinicians and governments detect earlier and more accurately to improve the health and safety of people and the environment.  Our solutions range from enabling the discovery of more effective diagnostics and therapies, to making sure that the food we eat, the water we drink, and our environment are safe from contaminants. In addition to providing extensive knowledge and expertise and leading capabilities, we are committed to delivering a consistent customer experience around the globe, exemplifying quality, personable, knowledgeable and responsive service and support. 

    PerkinElmer reported revenue of approximately $2.2 billion in 2013, has about 7,400 employees serving customers in more than 150 countries, and is a component of the S&P 500 Index. Additional information is available through 1-877-PKI-NYSE, or at www.perkinelmer.com.