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Customer Care Specialist

BARRY CALLEBAUT POLSKA Sp. z o.o.

BARRY CALLEBAUT POLSKA Sp. z o.o.

Nowy Józefów 36

Polesie

Łódź

Your responsibilities

  • Providing first line support to customer enquiries in relation to orders, stocks, contract execution, and delivery status

  • Direct contact with domestic and international customers, dealing with telephone and written enquiries

  • Cooperation with the several departments (planning, transport and warehouse, accounting) in order to ensure timely and correct execution of orders

  • Receiving and processing orders according to customer individual requirements

  • Interfacing with international colleagues to provide for customers appropriate service level

  • Troubleshooting for current delivery issues to meet customer expectations

  • Receiving and processing a complaints and an inquiries from customers

  • Achieve KPI targets and seek area for improvements. Measuring the level of customer satisfaction and taking corrective action in consultation with the client/customer care manager

Our requirements

  • University degree (bachelor or master)

  • Customer service experience

  • Efficient computer skills (Microsoft Office)

  • Advanced level of English

  • Customer focused and good communication skills

  • Independent in action, goal oriented, analytical skills

  • Organizational skills, stress resistant

  • SAP knowledle is welcome

What we offer

  • Annual bonus based on your work results

  • Employee Pension Program

  • Private medical care for you and your family

  • Sport card

  • Life insurance

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • life insurance

  • retirement pension plan

  • christmas gifts

  • premie i bonusy

BARRY CALLEBAUT POLSKA Sp. z o.o.

The person in this position within the Customer care department will be responsible for the execution of customer orders in cooperation with other departments / divisions in the group. The position assume front line support provided for domestic, corporate and foreign customers. The candidate will be responsible to care about the client's interests and properly respond to individual inquiries from customers, providing immediate actions. In order to the company's development and implementation of a new project focusing on customer satisfaction, Barry Callebaut is interested in candidates who are looking for challenges, development and continuous improvement of skills, open to changes and engaged.

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