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Customer Care Specialist


  • West Pomeranian

    West Pomeranian
  • offer expired 3 months ago
  • contract of employment, B2B contract
  • full-time
  • assistant, junior specialist (Junior)
  • home office work, hybrid work
  • Immediate employment
  • More than one vacancy
    vacancies: 5
  • remote recruitment
  • запрошуємо працівників з України
  • Робота для іноземців
    без польської
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

Your responsibilities

  • Respond to customer queries in a timely and accurate way (chats/e-mails)

  • Assist in solving customer problems and current issues

  • Knowledge of the admin area, the ability to use all the provided tools (training)

  • Make daily reports

Our requirements

  • Fluency in German and English (B2+)

  • Excellent communication skills

  • Experienced PC user

  • Stress tolerance

  • Self-organization

  • Responsibility

  • Be ready to learn and improve

What we offer

  • Highly-competitive motivation, benefits, and social programs (e.g. private medical care at LUX MED; co-financing of the MultiSport card);

  • Opportunity to join one of the most progressive and fast-growing IT spheres;

  • Schedule 5/2, free Saturday and Sunday;

  • 8 hour working day + lunch hour;

  • We are working in dynamic constantly growing business terms: developed processes, opportunity to influence outcomes and share experiences, quality not quantity

  • Our own products line which has recommended itself multiple times in a variety of market cases

  • Your salary is protected against inflation and currency spikes, the whole salary amount is specified directly in the job offer

  • Large payments under the referral program, in which the bonus is received by both the employee who recommends and the candidate who accepts the offer;

  • Work in an international IT product company with offices in 4 countries;

  • Paid 4 Sick Days and 1 Day Off per calendar year;

  • Trainings, internal meetings, participation in international professional conferences and corporate events;

  • A wide relocation program for both employees and newcomers.


  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of professional training & courses

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate library

  • no dress code

  • coffee / tea

  • drinks

  • extra social benefits

  • redeployment package

  • christmas gifts

  • birthday celebration

  • employee referral program

  • extra leave


SOFTSWISS is an international tech company and a widely-acclaimed iGaming expert. The company was the very first online gambling software company to start working with cryptocurrencies.

Today SOFTSWISS is a recognized industry leader in iGaming software solutions development. The company has an international team, which counts 1,300+ employees and has an official presence in Poland, Malta, Georgia, and Belarus. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media.

SOFTSWISS in numbers:

- 1,300+ people in the team

- #1 crypto iGaming provider

- 500+ websites using our software

- 1M+ monthly active players


Modern technology stack and highload architecture

High-end solutions based on stability, security, and transparency

Expertise of a strong international team with a background in iGaming spanning over 10 years

Agile at all levels

Wide geographical coverage

Scroll to the company’s profile