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Customer Care Specialist with English and Italian – orders management

Sivantos Sp. z o.o.

Sivantos Sp. z o.o.

Bałtycka 6

Nowe Miasto

Poznań

Your responsibilities

  • You’ll be the first point of contact between the Polish branch and other entities of our company within Europe – you’ll be using mostly chat and e-mail to contact colleagues from different locations,

  • Regular contact in English and Italian with foreign branches of the company - supervising the explanation thread

  • Preparation of data for reports, incl. order entries from customers, delays, TAT

  • Verifying urgent orders and coordinating their timely execution

  • Constant contact with employees of other departments and review of orders in the process

  • Taking care to systematically inform sales departments in Europe about the progress of order fulfillment

Our requirements

  • Speaking and writing English and Italian at a minimum level of B2 (the Polish language is also a must)

  • Ability to work on shifts starting at 7:00/9:00 and 10:00 with the possibility to work from home during some shifts

  • Good knowledge of MS Office with an emphasis on Excel

  • Internally motivated, self-starter with the ability to plan, organize and establish priorities to meet goals and achieve results

  • Excellent partnering, collaboration, and communication skills

  • Experience in professional work in the area of customer service would be a great advantage

What we offer

  • Stable employment conditions (contract of employment)

  • Possibilities for development: training budget, access to the Linkedin Learning platform, and much more

  • Work in an international environment and stakeholders from different departments

  • Package of additional benefits

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • life insurance

  • remote work opportunities

  • fruits

  • corporate products and services at discounted prices

  • employee referral program

Sivantos Sp. z o.o.

Formed in 2019, through the merger of Sivantos and Widex, WS Audiology combines over 140 years’ experience in pioneering the use of technology to help people with hearing loss hear the sounds that make life wonderful. We are active in over 125 markets and employ 11,000 people worldwide. Our broad portfolio of hearing related products and services generates annual revenues of around EUR 1.7 billion.

Learn about us on www.wsa.com

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