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Customer Care Specialist with French

Cathay Pacific Airways Limited (S.A.) Oddział II w Polsce

  • Kraków

    Kraków, Lesser Poland
  • offer expired 2 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • remote recruitment

Your responsibilities

  • Customer Care Specialists achieve the highest possible customer service standards when selling and ticketing to direct customers or when serving travel agents and corporates. They ensure the generation of maximum revenue from all customers. They also build strong relationship with direct customers and prospect potential corporates through maximization of every direct business opportunity. Finally, they support other team members in achieving the common goal.

  • Recommending travel products, fares and services and providing after sales support

  • Assisting customer to reserve and adjust flight booking transactions

  • Assisting customers to use our website – cathaypacific.com

  • Responding to feedback and general enquiries by phone, email and web channels from worldwide

Our requirements

  • High proficiency in English and French (at least CEFR level B2 to C1)

  • Mature communication skills and excellent telephone etiquette

  • A passion for providing the world’s best customer service for each and every customer

  • An open mind and eagerness to continually develop

  • Knowledge of airline systems and operations will be an advantage but not essential

What we offer

  • The opportunity to travel the world with great travel benefits (free annual ticket with Cathay Pacific, discounted tickets for a great number of airlines for you and your family)

  • Comprehensive training and access to the latest technology to ensure success in your role

  • An attractive package of social benefits

  • A great work environment on the top floor of Krakow’s newest building, right in the heart of town

  • Career growth with one of the world’s leading airlines and its parent group, the Swire Group

  • Flexible shifts adjusted to your lifestyle

  • Permanent employment opportunities

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • life insurance

  • remote work opportunities

  • corporate products and services at discounted prices

  • integration events

  • dental care

  • saving & investment scheme

  • sharing the commuting costs

  • charity initiatives

  • family picnics

  • MyBenefit platform

Cathay Pacific Airways Limited (S.A.) Oddział II w Polsce

Our ambition is to become one of the world's greatest service brands in the way that we treat every journey as our customers' most important journey, setting them up to make the most of everything that lies ahead. We do more than just move people from A to B. We move them emotionally through our thoughtful service. We move them with meaningful experiences that we enable. Ultimately, we help them move forward in life. Move Beyond represents our ambition to exceed expectations.

Don’t look Back To See How Far We’ve Come. MOVE BEYOND To See How Far We’ll Go.

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