Pracuj.plCustomer Care Specialist with French
Genpact PL
Kraków
Kraków, Lesser Poland- valid for 22 daysuntil: 10 Jun 2022
- contract of employment
- full-time
- specialist (Mid / Regular)
- remote recruitment
Your responsibilities
Answering clients’ questions/requests regarding orders, invoices, products (contact via email, phone)
Daily monitoring the assigned orders and customer requests
Checking the price and quality of the products
Capturing information from logistics partners and informing customers regarding availability and deliveries,
Cooperating with other teams
Implement improvements to current processes
Review payments/deductions and perform proactive payout calculations according to country specific
Our requirements
Very Good French skills min. B2
Communicative level of English
Good MS Office (especially MS Excel) knowledge
Analytical thinking and ability to learn fast
Personal culture and ability to deal with the client properly
High motivation and willingness to learn
Previous experience in Customer Care/ Order Management
Knowledge of SAP (would be an advantage)
What we offer
Attractive salary
Stable job offer – employment contract
Various trainings (initiating, soft skills)
Benefits (Insurance, Luxmed, Multisport, Lunchpass card, additional vacation days, biking policy)
Relocation to Poland/Romania will be supported
Genpact PL
With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.