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Customer Care Specialist with French

Genpact PL

  • Kraków

    Kraków, Lesser Poland
  • offer expired over a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • remote recruitment
  • запрошуємо працівників з України
ukrainian-friendly-overlay
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

Your responsibilities

  • Answering clients’ questions/requests regarding orders, invoices, products (contact via email, phone)

  • Daily monitoring the assigned orders and customer requests

  • Checking the price and quality of the products

  • Capturing information from logistics partners and informing customers regarding availability and deliveries,

  • Cooperating with other teams

  • Implement improvements to current processes

  • Review payments/deductions and perform proactive payout calculations according to country specific

Our requirements

  • Very Good French skills min. B2

  • Communicative level of English

  • Good MS Office (especially MS Excel) knowledge

  • Analytical thinking and ability to learn fast

  • Personal culture and ability to deal with the client properly

  • High motivation and willingness to learn

  • Previous experience in Customer Care/ Order Management

  • Knowledge of SAP (would be an advantage)

What we offer

  • Attractive salary

  • Stable job offer – employment contract

  • Various trainings (initiating, soft skills)

  • Benefits (Insurance, Luxmed, Multisport, Lunchpass card, additional vacation days, biking policy)

  • Relocation to Poland/Romania will be supported

Genpact PL

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

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