PerkinElmer Shared Services sp. z o.o.

Customer Care Specialist with German

PerkinElmer Shared Services sp. z o.o. O firmie

  • Kraków

    małopolskie
  • Ogłoszenie wygasło 5 lat temu
  • Specjalista
top
(Junior) Customer Care Specialist
with German
Miejsce pracy: Kraków
(ref.no: CC/pracuj)


The Customer Care Specialist will be responsible for helping ensure complete customer satisfaction with PerkinElmer by providing first-level technical and non-tech customer service and basic technical support to customers contacting the Team via telephone, e-mail or other electronic systems.

Responsibilities:

Delivering exceptional level of service to our EMEA based customers involving several key responsibilities that include:

  • Identification and response to customer inquiries
  • Order processing
  • Service administration
  • Complaint handling
  • Billing inquiries
  • Invoicing
  • General administration
  • First-line technical support


Requirements for the position:

  • Fluent in English at least CEFR B2 level
  • Fluent in German and understanding culture of the serviced country
  • Professional, emotionally mature and ethical, strong interpersonal skills and ability to work well with a broad range of personality styles and types
  • Ability to multitask
  • Experience in customer service, service delivery, logistics, order entry or regulatory environment will be an asset
  • Capable to work in an IT driven environment (SAP knowledge will be an asset)
  • Very good knowledge of Microsoft Office

 

Working with us implies:

  • Being close to the forefront of innovation in life sciences, diagnostics and environmental markets
  • Helping to improve the health & safety of people and the environment
  • Outstanding opportunities for your individual development
  • Transparent criteria for career advancement and rich task diversity every day
  • Innovative, collaborative, entrepreneurial, high performing and fast-paced culture
  • Bright colleagues from around the globe passionate about making a difference
  • Engaging, inspiring and skillful leaders who know to reward success and make you feel valued
  • Energetic and very welcoming environment
  • Attractive compensation and benefits (private medical care, life insurance, sport programs)
  • Opportunity to engage in community contribution programs
  • Modern office facility including relaxation and gaming room
  • Healthy on site food servings every day


Don’t wait a minute longer! Attach your CV, share with us why you’re interested in joining us in a cover letter and then send both files over the direct link in the job ad by filling in the electronic application form.

Click the red button below “Aplikuj teraz!”

PerkinElmer is a great place to work! Join us and work to contribute to a meaningful purpose!

Join Us – For the Better!

aplikuj

PerkinElmer - Making a Difference Every Day

Backed by an outstanding team of 7,600 employees and located in over 150 countries across the world, PerkinElmer is a global leader focused on improving human and environmental health. We provide our customers with critical knowledge, expertise and innovative detection, imaging, software, and services solutions so that they can make better decisions for better outcomes. At PerkinElmer, we make a difference everyday – helping scientists, clinicians and governments detect earlier and more accurately to improve the health and safety of people and the environment. Our solutions range from enabling the discovery of more effective diagnostics and therapies, to making sure that the food we eat, the water we drink, and our environment are safe from contaminants. In addition to providing extensive knowledge and expertise and leading capabilities, we are committed to delivering a consistent customer experience around the globe, exemplifying quality, personable, knowledgeable and responsive service and support. PerkinElmer reported revenue of approximately $2.2 billion in 2013 and is a component of the S&P 500 Index. Additional information is available through 1-877-PKI-NYSE, or at www.perkinelmer.com.


The Customer Care Specialist will be responsible for helping ensure complete customer satisfaction with PerkinElmer by providing first-level technical and non-tech customer service and basic technical support to customers contacting the Team via telephone, e-mail or other electronic systems.

(Junior) Customer Care Specialist
with German
Numer ref.: (ref.no: CC/pracuj)

Responsibilities:

Delivering exceptional level of service to our EMEA based customers involving several key responsibilities that include:

  • Identification and response to customer inquiries
  • Order processing
  • Service administration
  • Complaint handling
  • Billing inquiries
  • Invoicing
  • General administration
  • First-line technical support


Requirements for the position:

  • Fluent in English at least CEFR B2 level
  • Fluent in German and understanding culture of the serviced country
  • Professional, emotionally mature and ethical, strong interpersonal skills and ability to work well with a broad range of personality styles and types
  • Ability to multitask
  • Experience in customer service, service delivery, logistics, order entry or regulatory environment will be an asset
  • Capable to work in an IT driven environment (SAP knowledge will be an asset)
  • Very good knowledge of Microsoft Office

 

Working with us implies:

  • Being close to the forefront of innovation in life sciences, diagnostics and environmental markets
  • Helping to improve the health & safety of people and the environment
  • Outstanding opportunities for your individual development
  • Transparent criteria for career advancement and rich task diversity every day
  • Innovative, collaborative, entrepreneurial, high performing and fast-paced culture
  • Bright colleagues from around the globe passionate about making a difference
  • Engaging, inspiring and skillful leaders who know to reward success and make you feel valued
  • Energetic and very welcoming environment
  • Attractive compensation and benefits (private medical care, life insurance, sport programs)
  • Opportunity to engage in community contribution programs
  • Modern office facility including relaxation and gaming room
  • Healthy on site food servings every day


Don’t wait a minute longer! Attach your CV, share with us why you’re interested in joining us in a cover letter and then send both files over the direct link in the job ad by filling in the electronic application form.

Click the red button below “Aplikuj teraz!”

PerkinElmer is a great place to work! Join us and work to contribute to a meaningful purpose!

Join Us – For the Better!

PerkinElmer - Making a Difference Every Day

Backed by an outstanding team of 7,600 employees and located in over 150 countries across the world, PerkinElmer is a global leader focused on improving human and environmental health. We provide our customers with critical knowledge, expertise and innovative detection, imaging, software, and services solutions so that they can make better decisions for better outcomes. At PerkinElmer, we make a difference everyday – helping scientists, clinicians and governments detect earlier and more accurately to improve the health and safety of people and the environment. Our solutions range from enabling the discovery of more effective diagnostics and therapies, to making sure that the food we eat, the water we drink, and our environment are safe from contaminants. In addition to providing extensive knowledge and expertise and leading capabilities, we are committed to delivering a consistent customer experience around the globe, exemplifying quality, personable, knowledgeable and responsive service and support. PerkinElmer reported revenue of approximately $2.2 billion in 2013 and is a component of the S&P 500 Index. Additional information is available through 1-877-PKI-NYSE, or at www.perkinelmer.com.

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