Oferta pracy

Customer Care Specialist with German

Boston Scientific Polska Sp. Z.o.o

Boston Scientific Polska Sp. Z.o.o

aleja Jana Pawła II 22

Śródmieście

Warszawa

Your responsibilities

  • Order management – Perform different transactions in SAP: order booking, price & availability, billing etc.

  • Invoices and credit memos – Create and send documents to customers manually and using special IT platform.

  • Logistics - Monitor the complete delivery processes (e.g. Distribution Center and/or carrier) and arrange special deliveries on request.

  • Returns management and upgrades of devices.

  • Handle service complaints from customers and/or sales representatives.

  • Daily use of CRM tool (Salesforce) to register all incoming e-mails/requests from customers and sales .

  • Perform different analysis and maintenance of databases for customers.

  • Act effectively to resolve various issues in cooperation with supervisor/ coordinator and other team members if required

Our requirements

  • Language need: Fluent German, English and Polish

  • Flexible and open minded

  • Has higher education and analytical skills ( EXEL )

  • Has standard computer skills (including MS Office)

  • IT literate and a fast learner

  • Experience in customer service in medical industry and SAP skill will be an asset

  • Has the ability to work under pressure

  • Likes to work both independently and in a team

What we offer

  • Full benefits including medical insurance, Multisport etc.

  • Remote work opportunities

  • Flexible working time

  • Christmas gifts

  • Extra leave

  • Corporate gym

  • Foreign language classes

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • life insurance

  • remote work opportunities

  • flexible working time

  • corporate gym

  • extra social benefits

  • christmas gifts

  • employee referral program

  • extra leave

At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work.

Purpose

Works in line with EMEA Customer Care teams to support achievement of sales growth to plan an increase Customer Satisfaction. Focus on customer support mainly order and returns management, problem solving, complaint handling.

Boston Scientific Polska Sp. Z.o.o

As a global medical technology leader for more than 35 years, our mission at Boston Scientific (NYSE: BSX) is to transform lives through innovative medical solutions that improve the health of patients. If you’re looking to truly make a difference to people both around the world and around the corner, there’s no better place to make it happen.

Scroll to the company’s profile