Oferta pracy

Customer Care Specialist with German


  • offer expired over a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • home office work, hybrid work
  • remote recruitment
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України


Kazimierza Wielkiego 3

Stare Miasto


Your responsibilities

  • Reviewing commercial contracts based on guidance, playbooks;

  • Conducting independently live negotiation of commercial contracts with third parties;

  • Maintaining contract quality by following and executing organizational standards and guidance;

  • Preparation of the technical documentations;

  • Maintaining a good long-term relationship with the Client and third parties as well as internal stakeholders;

  • Monitoring the reviewing and negotiating process to ensure the compliance with both Factor’s and the Client’s standards;

  • Review and analyze inconsistencies in external Client’s documents and policies for future improvements;

Our requirements

  • Excellent fluency in English and German, both written and spoken is a must;

  • Perfect communication skills;

  • Ability to build strong relationship with the Client, third parties and internal stakeholders;

  • Strong customer orientation;

  • Basic understanding and interest in commercial contracting


  • 2 years + Experience working with International Clients or Colleagues

  • Experience of reviewing/drafting Commercial Agreements based on guidance and playbooks;

  • Have good time management skills and can work under time pressure;

  • A fluency in any other language will be an asset – though not required;

  • Have a strong investigative and analytical skillset;

  • Good working knowledge of Microsoft Office suite;

  • Organizational fit for the Factor culture - exhibiting the core values of Authenticity, Accountability, Adaptability and Stewardship

What we offer

  • Excellent remuneration

  • Opportunity to earn a significant annual bonus

  • Private Medical & Dental Insurance with 100% Factor-paid individual cover

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • drinks

  • leisure zone

  • employee referral program

  • charity initiatives

The role

We’re looking for a Customer Care Specialist with German to join us in our Wrocław Centre of Excellence. As a member of our team, you will be responsible for supporting our international Client in commercial contracting and working with Factor colleagues in the UK, Poland and US.

If you believe in being a team player, can collaborate and communicate well with technical and non-technical audiences while bringing a result-driven, focused, high energy, confident and curious sense of self, then this is the place for you.


Factor is the leader in next-generation solutions for complex legal work at scale. Clients turn to us for real solutions to big problems, ranging from one-off regulatory projects to long-term managed services. Factor leverages modernized processes, smart resourcing constructs, and the best of legal technology to help clients overcome the limitations of the traditional in-house and law firm models.

We are comprised of more than 500 lawyers, legal specialists, technologists, and process consultants across Europe and North America, and we’re growing! Join us!

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