Oferta pracy

Customer Care Specialist with languages

IBM

IBM

1 Sierpnia 8

Warszawa

IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
Customer Care Specialist with German/Dutch/French/ ItalianNumer ref.: 129680
Duties:
  • Care of clients basic IT issue
  • Ensure consistent productivity and quality of service
  • Maintain customer satisfaction
  • Handle and assist second level teams with problem determination
  • Escalate queries when required to appropriate personnel
  • Minimize outbound call duration and quantity
  • Monitor ticket queues
  • Escalate any issues as soon as they arise to the appropriate contact
  • Identify knowledge management gaps and drive closure
Requirements:
  • High communication skills, customer attitude
  • Willingness to learn
  • Responsiveness and flexibility, teamwork skills, high motivation, learning skills
  • 24/7 shift environment
  • Advanced German, French, Italian and Dutch
  • Good English
We offer:
  • Internal and external training and certifications
  • Upskilling programs, wide possibilities of skills
  • Multisport card
  • Private health care
  • Life insurance package
  • MyBenefit cafeteria
  • Free language courses
  • Wide range of beneficial packages for parents and children
  • Sports activities & Team Events
  • Possibility to work with flexible schedule

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