Oferta pracy

Customer Care Team Leader

CRIFO firmie

Rekrutacja zdalna

Rekrutacja zdalna

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Rekrutacja zdalna

CRIF

Lublańska 38

Kraków

Cyber-attacks is one of the biggest threats facing organizations today. CRIF is creating product which combines software engineering, data analytics and unique domain experience to create advanced cyber threat intelligence, analysis and alerting platforms to keep our clients safe online. International team is working together to reach highest protection level and react for stolen identities, credit cards and other sensitive data. Solution is fully based on AWS Amazon. 

Customer Care Team Leader
 
We are looking for a Customer Care Team Leader to our office in Krakow. The successful candidate will be responsible for maximizing both our team potential and our customers satisfaction, crafting plans and reporting to the upper management.

Responsibility and daily duties:

  • Providing high-quality support to our local and international customers.
  • Leading, managing and developing Customer Care Team.
  • Managing and monitoring team workload and tasks prioritization on day-to-day basis.
  • Reviewing and resolving escalations.
  • Facilitating communication.
  • Proposing and supporting improvements of processes.
  • Implementing processes and best practices.
  • Cooperating with other local and international teams and managers.
  • Managing guides, instructions and procedures.
  • Managing and supporting billing process.

Our Offer:

  • Stable employment in an international environment.
  • Personal influence on the projects.
  • Opportunity to hold the real responsibility for the team development and customer satisfaction growth.
  • Extensive social package (MultisportPlus, private medical care, life insurance).
  • Subsidized meals.
  • Language classes on different levels (English and German).

Requirements:

  • Minimum 5-6 years of business experience in customer care service, with minimum 4 years in a managerial role (leading a team).
  • Experience in a similar role in a global IT/Financial/FinTech company will be a serious asset.
  • Additional benefit will be an experience in working with a company which deal with a huge amount of personal data.
  • Strong understanding of Customer Care Services, best practices and how it can support the business.
  • Strong people management experience.
  • Ability to organize and manage personal and team workload to meet targets and deadlines.
  • Ability to analyze data, solve problems and make decisions confidently.
  • Ability to manage and implement changes to policies, processes and procedures.
  • Excellent communication skills, both written and verbal.
  • Very good English (C1) and Polish (preferred native).  
  • Awareness of personal data protection issues.
  • Positive but realistic attitude on a daily basis.
  • Proficiency in MS Office applications (Excel, Word, PowerPoint, Visio, MS Project).
Important, please include in your CV the following passage:
“I hereby agree for my personal data, included in my job application, to be processed in line with the needs of recruitment, in accordance with the Law on Personal Data Protection of 29 August 1997 (Law Gazette from 2002, No.101, heading 926, as amended).”

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