Oferta pracy

Customer Care Trainer

Miinto Tech PL Sp. z o.o.About the company

  • Hoża 51, Warszawa
    Warszawa, Masovian
  • Offer expired a month ago
  • Remote recruitment
  • Remote work
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

Miinto Tech PL Sp. z o.o.

Hoża 51

Warszawa

Your responsibilities

  • Live and breathe the Miinto Customer Care mission and values

  • Create brilliant training material such as videos, slide show presentations, quizzes, workshops etc, for all Customer Care Team members

  • Execute fun and dynamic onboarding trainings of all new hires in Customer Care Team

  • Ensure all training material is updated as per Customer Care processes

  • Ensure all Customer Care Team members are kept updated on processes and process changes, at all times

  • Perform procedure and general quality trainings sessions for Customer Care agents, based on their performance

Our requirements

  • Experience in training Customer Care Specialists/Agents

  • Outstanding motivational skills and ability to spread your positive attitude amongst team members

  • Excellent communication and interpersonal skills

  • Excellent English is a must (other languages are good to have)

  • Positive ‘can-do’ attitude

  • Fun and dynamic personality

  • Good planning, organizing and prioritizing skills

  • Ability to multitask and to work within tight deadlines

  • Flexibility to sometimes work in the evenings and on weekends if needed

What we offer

  • In Miinto Operations we live for growth, scalability, efficiencies to rocket our customer journey and partner satisfaction

  • A truly multicultural work environment - we currently have employees from 15 countries around the world!

  • Lovely and vibrant office in the heart of Warsaw on Hoża street

  • You’ll be referring directly to the Head of Customer Care who is located at Head Quarter in Copenhagen

  • A flat hierarchy built on trust and collaboration

  • Vibrant, humorous and easy-going atmosphere with occasional social events

  • Competitive salary as well as company discounts on Showroom.pl/Miinto

  • Healthcare in Lux Med, life insurance and leisure package (MyBenefit)

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • corporate products and services at discounted prices

  • integration events

Miinto Tech PL Sp. z o.o.

Miinto is a leading e-commerce platform in fashion operating across Europe.

Right now, we are going through a dynamic and exciting expansion plan, in 2020 we successfully launched 6 new markets and increased the size of our Customer Care Team significantly. Therefore we need a talented owner of Work Force Management, who can ensure we are spending our resources of manpower in the most efficient way, leading to fast reply and resolution time for our customers inquiries.

Why Miinto? We are a dynamic and young company with more than 200 employees, passionately working to connect all fashion boutiques and brands in Europe on our platform, and we expect to triple our business over the next 3 years. You will become part of an international, diverse team of ambitious and dedicated subject matter experts to inspire and support you. The bar to join Miinto is high, we work hard, but we also take time to celebrate our successes, have fun and build relationships via frequent social activities.

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Miinto is revolutionising the fashion industry with an e-commerce platform for fashion boutiques enabling thousands of fashion boutiques and fashion brands to do business faster, smarter and easier. Right now Miinto is showcasing roughly 800,000 products, several thousands of brands and almost 3,000 partners in across 10+ markets. Miinto is a young company headquartered in Copenhagen, growing fast and recently received capital to further accelerate growth.