Oferta pracy

Customer Due Diligence Case Manager with English

HSBC Service Delivery (Polska)O firmie

HSBC Service Delivery (Polska)

Kapelanka 42


Customer Due Diligence Case Manager with English

About the team:

As the Know Your Customer (KYC) Case Analyst you will be part of the Know Your Customer Operations department. The main mission of it is to provide measures to fight money laundering, financial crime, tax evasion and terrorism financing.

What you will do:

  • Provide professional and high quality KYC analysis of corporate and individual HSBC customers, escalate risk concerns
  • Manage Account Opening and Commercial Banking Customer Onboarding Experience for multiple countries, from end to end perspective, including defining formal requirements, verification of onboarding documentation, single point of contact for the Customer and Business Partners via phone and e-mail, account opening activities, Fatca, CRS and CDD and KYC activities
  • Customer Due Diligence (CDD) for Existing Bank Customers
  • Undertake robust research, customer screening, documents check and financial crime risk assessment throughout entire relationship cycle

What we expect of you:

  • Customer service skills
  • Knowledge of CDD, KYC and Anti-Money Laundering processes, and FATCA and CRS
  • Legal and compliance background is desirable
  • Fluent in English
  • Strong analytical and problem solving skills
  • Attention to detail
  • Strong team player
  • Able to work independently in a high volume and time pressured environment
  • Flexible and receptive to change

We offer:

  • Long-term and stable job in one of the biggest financial and banking institution worldwide
  • Modern office in a good location – Kapelanka street
  • Car parking few minutes away from the office
  • Relax room (with massage chairs and area for yoga/stretch)
  • Bicycle racks in the underground garage and around the office; showers dedicated to cyclists
  • Game room (with Xbox, PS consoles and foosball table)
  • Fresh fruit on the floor and good coffee in the kitchen
  • Private health care (different options – from basic to VIP), employees’ benefits: private life insurance, multisport
  • Casual dress code

To apply for this position please send your curriculum vitae in English

You'll achieve more when you join HSBC.
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group.  As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.  If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.
Applications sent to us will be taken into consideration only if they include the following statement:

I hereby declare that I have familiarized myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I hereby give consent for personal data included in my application to be processed for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).”

In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: [email protected]

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