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Customer Experience Manager
Ingersoll Rand
- Grzybowska 87, Wola, WarszawaWarszawa, Masovian
- offer expired 3 months ago
- contract of employment
- full-time
- specialist (Mid / Regular)
- hybrid work
Ingersoll Rand
Grzybowska 87
Wola
Warszawa
Your responsibilities
Promote IR Standard CX Process across the Organization
Build and Maintain NPS+ Automated Measurement System Infrastructure
Build and maintain standard NPS+ surveys (and translations) in SurveyMonkey
Build and maintain NPS+ programs and email campaigns in Eloqua (including closed loop feedback process)
Maintain accurate documentation for NPS+ Measurement System
Track, analyze, and report weekly and monthly CX metrics (surveys sent, surveys returned, NPS score)
Expand NPS+ datasets
Work with BU teams to define additional customer touchpoints to measure
Define, build, and test new data connections
Support Sustainability Index Listing Process
Generate gap and improvement plan for CX components of DJSI, CDP, MSCI, Sustainalytics
Review and provide annual updates to CX component of Sustainability Report
Provide annual metrics/updates for all sustainability listing processes
Our requirements
3+ years experience working on customer experience improvement projects
2+ years experience project management
Strong computer skills with the ability to quickly pick up and use new software
Excellent problem solving and process improvement skills
Attention to detail and ability to handle multiple projects at once
Ability to work with minimal supervision
Experience leveraging software to automate work processes – nice to have
Experience building dashboards – nice to have
What we offer
A Competitive Salary
Annual Bonus
Equity plan for new hires
Private Medical Care
Cafeteria / Holiday subsidy
Flexible Working Hours
Stable working environment, focusing on long-term cooperation
Technical, Professional, and Skills Training
International working environment
Benefits
private medical care
life insurance
remote work opportunities
flexible working time
no dress code
Ingersoll Rand
Ingersoll Rand is a global market leader with a broad range of innovative and mission-critical air, fluid, energy, specialty vehicle and medical technologies, providing services and solutions to increase industrial productivity and efficiency. Since merging with Gardner Denver in early 2020, we have more than 300 years of combined experience and innovative expertise.