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Customer Experience Manager

Ingersoll Rand

Ingersoll Rand

Grzybowska 87



Your responsibilities

  • Promote IR Standard CX Process across the Organization

  • Build and Maintain NPS+ Automated Measurement System Infrastructure

  • Build and maintain standard NPS+ surveys (and translations) in SurveyMonkey

  • Build and maintain NPS+ programs and email campaigns in Eloqua (including closed loop feedback process)

  • Maintain accurate documentation for NPS+ Measurement System

  • Track, analyze, and report weekly and monthly CX metrics (surveys sent, surveys returned, NPS score)

  • Expand NPS+ datasets

  • Work with BU teams to define additional customer touchpoints to measure

  • Define, build, and test new data connections

  • Support Sustainability Index Listing Process

  • Generate gap and improvement plan for CX components of DJSI, CDP, MSCI, Sustainalytics

  • Review and provide annual updates to CX component of Sustainability Report

  • Provide annual metrics/updates for all sustainability listing processes

Our requirements

  • 3+ years experience working on customer experience improvement projects

  • 2+ years experience project management

  • Strong computer skills with the ability to quickly pick up and use new software

  • Excellent problem solving and process improvement skills

  • Attention to detail and ability to handle multiple projects at once

  • Ability to work with minimal supervision

  • Experience leveraging software to automate work processes – nice to have

  • Experience building dashboards – nice to have

What we offer

  • A Competitive Salary

  • Annual Bonus

  • Equity plan for new hires

  • Private Medical Care

  • Cafeteria / Holiday subsidy

  • Flexible Working Hours

  • Stable working environment, focusing on long-term cooperation

  • Technical, Professional, and Skills Training

  • International working environment


  • sharing the costs of sports activities

  • private medical care

  • life insurance

  • remote work opportunities

  • flexible working time

  • no dress code

Ingersoll Rand

Ingersoll Rand is a global market leader with a broad range of innovative and mission-critical air, fluid, energy, specialty vehicle and medical technologies, providing services and solutions to increase industrial productivity and efficiency. Since merging with Gardner Denver in early 2020, we have more than 300 years of combined experience and innovative expertise.

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