Oferta pracy

Customer Experience Process & Capability Subject Matter Expert

Kimberly-Clark EMEA GBS Services sp. z o.o.About the company

  • Wielicka 28/b, Kraków
    Kraków, Lesser Poland
  • Offer expired 9 days ago
  • Remote recruitment
  • contract of employment
  • full-time
  • specialist (Mid / Regular), senior specialist (Senior)

Kimberly-Clark EMEA GBS Services sp. z o.o.

Wielicka 28/b


Your responsibilities

  • Communicate on a regular basis with cross functional teams like local Business Units, Logistics & Distribution, Accounts Receivable, Planning, Category Managers, Marketing Managers, IT Teams, EDI team and Master Data,

  • Maintain and develop relationships with relevant internal functions within and outside of OTC and Supply Chain,

  • Provide dedicated order management and supply chain or logistics expertise,

  • Identify and solve systemic and complex order fulfilment and supply chain related issues,

  • Identify opportunities to improve own, team, and department efficiency, evaluating risks or opportunities,

  • Initiate and lead LEAN and Cost Transformation activities to maximize profits and align or standardize processes,

  • Understand KPI requirements in order to support operational Teams to achieve and exceed desired results,

  • Create and deliver defined training courses and the practical implementation of the new skills in the work processes,

  • Active participation in process related training of new team members,

  • Ensure that processes are documented, updated regularly, and shared within the Teams,

  • Develop action plans to resolve operations issues and coordinate their implementation,

  • Support ITS as required to test business integration for system upgrades,

  • Maintain order data within our SAP R/3 System.

Our requirements

  • Experienced in OTD/OtC/Supply Chain or similar positions,

  • Strong communicator (written & verbal) with experience of influencing Peers and Stakeholders,

  • Team player with ability to train others,

  • Able to use own initiative-proactive and can-do attitude,

  • Able to work with multiple deadlines or tasks, capable to separate urgent and important,

  • Excellent problem solver with CI or Project Management background,

  • Systems (SAP) user with knowledge and experience,

  • MS Office tools expert,

  • Fluent English (C1 both written and spoken),

  • French or Spanish would become additional assets.

What we offer

  • Opportunity to be involved in flexible process changes and design initiatives,

  • Testing end-to-end technology solutions and monitor system and process outcomes,

  • Stable working environment within well-known brand,

  • Your and company performance related annual bonus,

  • Medical cover with dental care,

  • Life insurance,

  • Benefit platform.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • life insurance

  • remote work opportunities

  • dental care

  • extra social benefits

  • employee referral program

  • charity initiatives

  • yearly bonus

Kimberly-Clark EMEA GBS Services sp. z o.o.

For more than 150 years, our personal care products, including Kleenex, Huggies, Kotex and Andrex have given millions of people all over the world, comfort, dignity and freedom.

Our Kraków office (Kimberly-Clark EMEA GBS Services) opened in 2018 and has been rapidly growing as part of an award-winning global network.

Our people, our values and our culture make this a unique place to be. We embrace diversity and celebrate authenticity. We welcome people with original points of view and experiences. Here you will join a truly dynamic international team and there are endless opportunities to grow personally and professionally at Kimberly-Clark.

Search job opportunities at Kimberly-Clark Kraków and find out more about our team on our company profile page.

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Job Description

Are you an expert in building and maintaining relations with internal and external Clients? Do you enjoy searching for information, digging into the problem and helping others. Do you have experience within Supply Chain, Order to Delivery area and work in the SAP system?

If the answer is yes, then we are searching for you to join and help us grow!

As a Process and Capability SME you will become a main point of contact to support efforts to drive cost efficiency initiatives and process improvements.

You will take responsibility of providing day-to-day business support in the area of order management, you will have a chance to work with various Clients and Stakeholders across many markets. You will support all the strategic projects to ensure Kimberly Clark Professional Business can execute with excellence.

The health, safety and well-being of our employees is of paramount importance here at Kimberly-Clark. Due to the ongoing situation with COVID-19, please note that interviews are currently being scheduled via our online video interviewing platforms. This means we can continue to identify and hire great talent in a safe and secure manner. If you have any questions about this process, please do not hesitate to ask your recruiter.