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Customer Experience Process & Capability Subject Matter Expert

Kimberly-Clark EMEA GBS Services sp. z o.o.

  • Kraków

    Kraków, Lesser Poland
  • offer expired a month ago
  • contract of employment
  • full-time
  • expert
  • remote recruitment

Your responsibilities

  • Communicate on a regular basis with cross functional teams like local Business Units, Logistics & Distribution, Accounts Receivable, Planning, Category Managers, Marketing Managers, IT Teams, EDI team and Master Data,

  • Maintain and develop relationships with relevant internal functions within and outside of OTC and Supply Chain,

  • Provide dedicated order management and supply chain or logistics expertise,

  • Identify and solve systemic and complex order fulfilment and supply chain related issues,

  • Identify opportunities to improve own, team, and department efficiency, evaluating risks or opportunities,

  • Initiate and lead LEAN and Cost Transformation activities to maximize profits and align or standardize processes,

  • Understand KPI requirements in order to support operational Teams to achieve and exceed desired results,

  • Create and deliver defined training courses and the practical implementation of the new skills in the work processes,

  • Active participation in process related training of new team members,

  • Ensure that processes are documented, updated regularly, and shared within the Teams,

  • Develop action plans to resolve operations issues and coordinate their implementation,

  • Support ITS as required to test business integration for system upgrades,

  • Maintain order data within our SAP R/3 System.

Our requirements

  • Experienced in OTD/OtC/Supply Chain or similar positions,

  • Strong communicator (written & verbal) with experience of influencing Peers and Stakeholders,

  • Team player with ability to train others,

  • Able to use own initiative-proactive and can-do attitude,

  • Able to work with multiple deadlines or tasks, capable to separate urgent and important,

  • Excellent problem solver with CI or Project Management background,

  • Systems (SAP) user with knowledge and experience,

  • MS Office tools expert,

  • Fluent English (C1 both written and spoken),

  • French or Spanish would become additional assets.

What we offer

  • Opportunity to be involved in flexible process changes and design initiatives,

  • Testing end-to-end technology solutions and monitor system and process outcomes,

  • Stable working environment within well-known brand,

  • Your and company performance related annual bonus,

  • Medical cover with dental care,

  • Life insurance,

  • Benefit platform.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • life insurance

  • remote work opportunities

  • flexible working time

  • dental care

  • extra social benefits

  • employee referral program

  • charity initiatives

  • yearly bonus

Kimberly-Clark EMEA GBS Services sp. z o.o.

Fueled by ingenuity, creativity, and an understanding of people's most essential needs, we're working to find new ways to make a positive impact on the world we share. Kimberly-Clark and its trusted brands, including Huggies, Kleenex, Scott, Kotex, Cottonelle, Poise, Depend, Andrex, Pull-Ups, GoodNites, Intimus, Neve, Plenitud, Sweety, Softex, Viva and WypAll, are an indispensable part of life for people in more than 175 countries by helping individuals experience more of what's important to them. We use sustainable practices that support a healthy planet, build stronger communities, and ensure our business thrives for decades to come. To learn more about the company's 150-year history of innovation, visit kimberly-clark.com.

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Job Description

Are you an expertinbuilding and maintaining relationswith internal and external Clients? Do you enjoy searching for information, digging into the problem and helping others. Do you have experience within Supply Chain, Order to Delivery area and work in the SAP system?

If the answer is yes, then we are searching for you to join and help us grow!

As a Process and Capability SME you will become a main point of contact to support efforts to drive cost efficiency initiatives and process improvements.

You will take responsibility of providing day-to-day business support in the area of order management, you will have a chance to work with various Clients and Stakeholders across many markets. You will support all the strategic projects to ensure Kimberly Clark Professional Business can execute with excellence.

Health, safety and wellbeing is of paramount importance here at Kimberly-Clark. Due to the ongoing situation with COVID-19, please therefore note that all interviews are currently only being scheduled via our online video interviewing platforms. This means we can continue to identify and hire great talent in a safe and secure manner.