Oferta pracy

Customer Experience Supervisor

HoneywellO firmie

  • Katowice, śląskie

  • Ogłoszenie wygasło 19 dni temu
  • Pełny etat
  • Specjalista (Mid / Regular)
Are you a people person with great German skills? Do you have experience with O2C and corporate customer service? Have you worked with SAP or other ERP systems? If yes, we are looking for you!
 
The future is what you make it. By joining Honeywell, you become a member of our diverse team of problem solvers, innovators, dreamers, and doers who create the things that shape our future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe, and even making it possible to breathe on Mars. Working at Honeywell isn’t just about developing cool things. That’s why all of our employees enjoy access to dynamic career opportunities across different fields and industries. Are you ready to help us shape the future?
 
At Honeywell Safety and Productivity Solutions, the Customer Experience Specialist is responsible for the entire OtC (Order to cash) process, which is order processing in ERP, management of customers, communication, contact with logistics and manufacturing, as well as invoicing. Delivering an outstanding customer experience by serving as the primary customer point of contact. We want you to handle the end-to-end customer experience so you will have the ownership of the process and be able to see the results of your work instantly. You will be supporting customers from various countries across Europe and will have a chance to use your language capabilities on a day-to-day basis.
Customer Experience SupervisorNumer ref.: Workplace: Katowice

Key Responsibilities

  • Leads a team of customer service representatives to ensure all customer needs and expectations are met
  • Oversees the response to inbound customer calls and emails regarding order inquiries as to ship dates, problems, order changes and RMA's.
  • Organizes and co-ordinates the day-to-day business within the team, incl. resource planning
  • Leads projects for standardization and transformation across SPS and looks for ways to improve Customer Care processes
  • Provides regular updates to Business Leadership on progress, business impact in economic terms, and potential issues, and presents business cases for review and approval by Leadership
  • Establishes good data governance practices by measuring and improving the maturity of data and related business processes
  • Harmonizes customer support sources and completeness of data to achieve and maintain data quality, drive efficiency and increase responsiveness
  • Responsible for team’s performance management assessment (HPD process)
  • Oversees MOS with business to ensure swift resolution of escalations
  • Ensures compliance within SPS by driving transparency and alignment across functions and GBE’s;
  • Enables business and functions to understand data and processes and provide general support;
  • Delivers training and communication to ensure compliance with data related policies, processes, and standards
  • Team’s first point of contact when faced with general business or customer challenges
  • Responsible for the resolution of any issues within the team
  • Responsible for organizing training of new team members, including timing and co-ordination
  • Drives strong customer-orientation and pro-active behaviour within the team

We require

  • Bachelor’s degree in Business, Engineering, Computer Science
  • Experience leading cross-functional and global teams, also remotely
  • Experience leading projects/ data migrations
  • Min. 5 years’ experience in Customer Support in an international environment
  • Demonstrated process orientation – understand how processes work, drive continuous process improvement and implementation
  • Proven Leadership Skills – coaching, development, influencing
  • Strong analytical skills
  • Very good and deep knowledge of SAP / ERP’s
  • Excellent MS Excel skills and generally high level of MS Office (Word, Outlook, PowerPoint)
  • Good level of technical understanding
  • Ability to support, assist and train others
  • Experience on the META market will be a great plus

Skills

  • Excellent written and spoken communication and influencing skills
  • Takes initiative and ownership to drive business results
  • Ability to drive strategic improvements across the organization
  • A critical eye for the quality of data and strong desire to get it right
  • Execution skills to translate strategy to actions and implement them
  • Ability to work in a cross-functional team environment
  • Ability to work effectively and efficiently with Honeywell business leaders
  • Flexible individual with a outstanding intercultural sensitivity, able to adapt to a quickly changing environment and champion change through driving continuous improvement
  • Growth-oriented mind-set
  • Ability to build strong internal and external relationships and networks in a virtual team environment
  • Strong team player with the ability to take ownership and follow-through
  • Demonstrated solution-oriented, pro-active “can do” attitude
  • Self-motivated with assertive communication skills, positive and result oriented demeanor
  • Well organized with good time management, result oriented
Honeywell Safety and Productivity Solutions (SPS) provides products, software and connected solutions that improve productivity, workplace safety and asset performance for our customers across the globe. We deliver on this promise through industry-leading mobile devices, software, cloud technology and automation solutions, the broadest range of personal protective equipment and gas detection technology, and custom-engineered sensors, switches and controls. We also manufacture and sell a broad portfolio of footwear for work, play and outdoor activities.

SPS is a strategic business unit of Honeywell, a Fortune 100 technology company that delivers industry-specific solutions including aerospace products and services; control technologies for buildings and industry; and performance materials globally. Honeywell technologies help aircraft, buildings, manufacturing plants, supply chains, and workers become more connected to make our world smarter, safer, and more sustainable.
 
Learn more about our business here: https://sps.honeywell.com/us/en
 
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
 
Read more about the Honeywell Diversity&Inclusion culture here: https://www.honeywell.com/us/en/company/inclusion-and-diversity
 
Can you see yourself in this position? Click apply!
If you are interested in this role, click “aplikuj teraz” (“apply now”) to forward an up-to-date copy of your CV 

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