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Customer Facing Specialist with Italian

Genpact PL

  • Katowice

    Katowice, Silesian
  • offer expired 4 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • home office work
  • remote recruitment

Your responsibilities

  • Ability to follow defined processes within Order Management, Logistics and Quality and able to problem solve when situations arise outside of the defined processes.

  • Collate and manipulate data to produce reports according to agreed format and timings ensuring completeness and accuracy.

  • Maintain trackers for collaborative planning

  • Maintain standard reporting packs for customer collaboration meetings.

  • Update customer portal systems and/or internal systems.

  • Deliver quality customer service by researching and responding to all internal & external partner enquiries quickly and effectively

  • Deliver order amendment reporting to customers

  • Handle first level escalation of customer issues, working in partnership with all internal stakeholders and 3rd parties to resolve, keeping the Customer Experience Specialist informed at all stages.

  • Support order cycle completion in exceptional circumstances

  • Customer Master Data maintenance to ensure right first time order processing

Our requirements

  • Very Good English and Italian (min. C1)

  • Experience in Microsoft suite including Outlook, Power Point and MS Teams; advanced Excel skills, PowerBI, SAP

  • Problem solving and decision-making ability

  • Ability to set priorities and to work effectively under pressure of time

  • Service mindset and ability to resolve complex business problems across the organizational silos

  • Strong interpersonal skills. Good at building relationships; patient and attentive, good influencing skills.

  • Strong analytical skills and can handle large amounts of data; identify exceptions and key trends; can make recommendations

What we offer

  • Attractive salary

  • Stable job offer – employment contract

  • Various trainings (initiating, soft skills)

  • Possibility of development

  • Benefits (Insurance, Luxmed, Multisport, additional vacation days, biking policy)

Genpact PL

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands – and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Inviting applications for the role of a Customer Facing Specialist with Italian

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Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

As an Equal Opportunity Employer – we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose, a photograph to your CV as part of the application process. It is the candidate’s absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed.