Customer HyperCare Co-ordinator with English

Ingersoll Rand

  • offer expired over a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • hybrid work

Ingersoll Rand

Grzybowska 87



Your responsibilities

  • Inbound Leads: First responder for leads received through the website. Will qualify lead and either pursue an order or hand-off the lead proactively to the appropriate colleague based on standard work in place delivering a positive customer experience at all times

  • Outbound Sales Calls: Promotes the sale of company products through the Sales Representative / Authorized Service Center network, direct to customers, and other channels as appropriate. Uses technical knowledge to support and build sales. Identifies, develops and maintains direct sales to end users. Makes calls on drifted accounts and other targeted campaigns

  • Website Product Support: First responder for website chat functionality ensuring a timely response and positive customer experience.

  • Opportunity Follow ups: Ensuring all warm enquires in the business and passed onto the correct team and following up until win /lose status.

  • Prospect Contacts (Cold Leads): Make outbound calls to cold leads collected through website, webinars or other means

  • Managing the CRM system and ensuring the database is managed effectively and monitoring conversion rates to identify opportunities for improvement

  • Working with our Life Plus team on Prospecting Campaigns to generate leads within the business and drive growth in key strategic areas

  • Supporting opportunities to enhance the companies NPS score and creating a positive experience for all types of inbound enquiries into the organization

  • Support the Customer HyperCare manager on specific sales / marketing or PR projects as directed

Our requirements

  • You speak, read and write fluent English

  • We are looking for candidates who are passionate about delivering the best possible customer experience in all circumstances

  • Previous experience in customer service would be advantageous, but not essential as full training will be given

  • Proactive and helpful attitude

  • Great communications skills

  • A willingness to learn

  • An interest in engineering / manufacturing would be an advantage

  • A valid work permit is required for applicants who are not EU Citizens

What we offer

  • A Competitive Salary

  • Annual Bonus

  • Equity plan for new hires

  • Private Medical Care

  • Cafeteria / Holiday subsidy

  • Flexible Working Hours

  • Stable working environment, focusing on long-term cooperation

  • Technical, Professional, and Skills Training

  • International working environment


  • sharing the costs of sports activities

  • private medical care

  • life insurance

  • flexible working time

  • Annual bonus

  • Equity plan for new hires

Position Summary:

Our new customer HyperCare organisation will be developed to be the first point of contact for external leads coming into the business for our Vacuum, Low Pressure and Transport Division. They will offer a timely response to all incoming enquiries delivering a positive customer experience across our business line driving positive NPS score.

Key to this role will be their ability to nurture new leads into the business from enquiry to order status.

Ingersoll Rand

Ingersoll Rand is a global market leader with a broad range of innovative and mission-critical air, fluid, energy, specialty vehicle and medical technologies, providing services and solutions to increase industrial productivity and efficiency. Since merging with Gardner Denver in early 2020, we have more than 300 years of combined experience and innovative expertise.

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