Customer Implementation Manager

Antal Engineering & Operations is delighted to be working with a company that offers exciting career opportunities in a truly international working environement .In this role a candidate  engages pro-actively in a sales process for global opportunities to act both as a sales differentiator and a s safe -guard on operational viability oof the solution sold.

Key Responsabilities :

Project Management :

Prepare and drive the overall implementation project plan across all geographies and funcions, including Customer Services IT , HR and finance.

Provide clear visibility of project status to internal and external stakeholders by establishing project milestones , go/no-go stage gates, and operational readiness criteria. Track the progress against these and escalate issues and delays in a timely manner

Set expectations and get agreement with internal and external stakeholders

Manage risks rigorously from sales opportunity to stable operations to ensure sustainable profitability and preventing "cure" situations

Remove road blocks and impediments to meet timelines and customer requirements

Proactively manage delivery of other involved parties ( IT, operational suppliers, etc),

Establish and evaluate the success criteria for the project and adjust solutions and timelines as needed throughout the implementation

Successfully "close" implementations based on mutually defined criteria between company and the Customer (external) and Implementation and Customer Service (internal)

Customer Service Engagement

Drive the various teams in the organization to ensure all key deliverables are being met in line with go-live schedule

People: Recruitment and training od staff

Process : Detailed process flows , SOPs and IOP`S

Platform:IT functionality and EDI Itegration

Partners: Customer and vendor training and introducion

Procurement: Logistics procurement and all materials

Manage the hypercare period after go-live to ensure KPI/SLA is being met and initial SOP/IOP compliance across all origin and destination offices

Commecial Engagement

Work with the commercial organization to maintain oversight of the commecial pipeline to indentify potential upcoming large and complex customer implementations

Review operational viability of of complex opportunities as part of the OMEB evaulation board and approve feasibility stage in SPDC for opportunities assigned to you .

Contribute to secure new business wins by actively engaging in the sales process and presenting the implementation methodology, a tailored project approach and demonstrating our competency on smooth on-boarding .

Implementation Community

Capture and share learinings and best practises across the Implementation community.

Assist in creating , reviewing and imrpoving the implementation metodology including but not limited to project planning , stakeholder management and project execution .