Oferta pracy

Customer Interaction Senior Associate with German

Pepsico Global Business Services

  • valid for 18 days
    until: 12 Jun 2022
  • contract of employment
  • full-time
  • senior specialist (Senior)
  • remote recruitment
  • запрошуємо працівників з України
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Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

Pepsico Global Business Services

Aleja Pokoju 18

Grzegórzki

Kraków

Your responsibilities

  • In this role you will be responsible for supporting the Supply Chain team with general customer service administration, order management, as well as order fulfillment and execution support. Key duties include communicating with different customers in the field and coordinating various tasks. It will require collaboration with all departments supporting the Supply Chain team in terms of solving issues and implementing business actions.

  • Receiving standard order details from sales and capturing these orders in the system.

  • Receiving order change requests from Sales and updating these in the system.

  • Checking pricing.

  • Checking product availability/out of stock (stock at hand) and confirming order quantity.

  • Creating final delivery details and confirming in the system, as well as following up with transport about order status.

  • Identifying undelivered orders and items; Canceling and closing the undelivered orders.

  • Optimizing and creating filler orders - agreeing with customer if extra order can be created.

  • Creating return deliveries.

  • Contacting customers to find a solution and adjust communication in line with business content to find the most efficient solution for complex requirements.

  • Supporting the Customer Service Lead with all initiatives to improve the service.

Our requirements

  • Fluency in English and a good level of German is essential.

  • Previous exposure to the similar role would be a plus.

  • Analytical skills and knowledge of Microsoft Office, Excel.

  • Analytical mindset, ability to pull and work with large data.

  • High attention to detail, ability to work in flexible and dynamic environments.

  • Ability to work collaboratively and proactively with multi-functional teams.

  • Results-oriented.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

  • corporate sports team

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • drinks

  • parking space for employees

  • leisure zone

  • sharing the costs of tourist services

  • sharing the costs of tickets to the movies, theater

  • employee referral program

  • charity initiatives

Initial responsibilities in this role are focused on the knowledge capture. It will take up to several months to transition the know-how into our Krakow center, until the actual delivery will start.

In that time, you will have a direct exposure to the business unit or sector processes focusing on those that you will become responsible for. You will cooperate closely with key stakeholders to shape the service model; and we encourage you to identify, design, and document improvement solutions. On top of that, you will build business relationships, and pioneer the new way of working at our Krakow center.

Pepsico Global Business Services

PepsiCo is a global food and beverage leader with a great products portfolio including Pepsi, Lay’s, Gatorade, or Quaker – brands that are loved throughout the world.

Global Business Services (GBS) is a growing function within PepsiCo that leverages one strategy and common approach to introduce new, technology-driven capabilities and elevate service quality while meeting the current and future needs of the business. Work that can be delivered effectively and efficiently at scale is centralized and managed in GBS locations around the world. GBS is currently operating out of Krakow, Cairo, Hyderabad, Mexico City, and Voronezh. Capabilities delivered to the business include Finance Planning and Control, Human Resources, Marketing, Insights, and Sales.

If you want to work in a fun environment that makes a real impact, celebrates success and encourages your personal growth, then we’ve got the stage for your talent.

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