Oferta pracy

Customer Onboarding Specialist

GetResponse

5 5008 500 gross / mth.
  • Warszawa

    Warszawa, Masovian
  • offer expired 18 days ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • home office work
  • remote recruitment

Your responsibilities

  • onboard and train new customers in using the GetResponse MAX solution

  • provide best practices to ensure our customers are achieving their initial business goals

  • encourage the adoption of new features

  • work with other team members to ensure the account is properly set up and integrated

  • engage with customers via telephone, email and videoconferencing to collect customer insights

  • help with identifying upsell opportunities

Our requirements

  • impeccable customer skills, a strong sense of empathy and integrity

  • 1+ years of relevant experience in customer success, customer support or customer onboarding

  • excellent communication, presentation and relationship-building skills

  • ability to manage multiple projects and priorities

  • knowledge of the online marketing industry

  • native Polish skills and an excellent command of English (C1)

  • additional language such as German, French or Spanish

Optional

  • expertise in B2B SaaS Implementation and Onboarding practices is a plus

What we offer

  • remote work

  • home office subsidies - 400 PLN per month (or equivalent) to help with your home office expenses and to maintain your well-being

  • home office set up - you’ll get a one-time bonus for a maximum of 1000 PLN (or equivalent)to help set up your home office space

  • private medical care for employees and their family members

  • employee referral program - up to 10 000 PLN for recommending a friend

  • bonus up to 2,000 PLN gross/month

  • corporate life insurance

  • employee pension program (PPE)

  • ESOP (Employee Stock Option Plan) with a 4-year vesting period and unconditional buyback program

  • flexible working hours and no meeting days– we want to help you to adjust your schedule to your activities

  • wellbeing and mental health culture - mental health helpline, sport card, yoga classes etc.

  • modern equipment - most of our teams work on MacBooks

  • language classes

  • internal initiatives like webinars, knowledge sharing sessions, and more!

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • life insurance

  • remote work opportunities

  • integration events

  • retirement pension plan

  • corporate library

  • no dress code

  • extra social benefits

  • employee referral program

  • charity initiatives

Description

Our GetResponse MAX Team is looking for an Onboarding Specialist to ensure our customers get only the best onboarding and enablement experience 🚀 Your main responsibility would be to drive our customers’ future successes!

GetResponse

We’re GetResponse, a Polish company with more than 300 people on board and 350,000+ customers all over the world.

We've been here since 1998. We’re global, remote and multicultural, yet we share the same values.

Our flagship product, the GetResponse platform, provides our customers with advanced online marketing solutions like marketing automation, responsive email design, landing page creator, webinars and useful analytical tools.

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