Oferta pracy

Customer Operations Manager

EricssonAbout the company

  • Warszawa

    Warszawa, Masovian
  • Offer expired a month ago
  • contract of employment
  • full-time
  • team manager

Technologies we use

Expected

  • Telco

About the project

We are now looking for a Senior Customer Project Manager, to lead assigned customer projects securing those project goals are met, customer’s expectations are fulfilled, and that the customer relation is handled in the best possible way within the scope of the contract.

The Customer Operations Manager (COM) is responsible for ensuring end-to-end operational performance towards the account according to agreed targets, acting on behalf of Operations, typically for one or more customer accounts. The role shall ensure that the portfolio is managed and that projects within that portfolio are progressing according to schedule.

Your responsibilities

  • Establish and secure execution of projects and programs for one or more Customers

  • Manage projects/programs financials

  • Build and lead customer relationship and trust

  • Handle customer and partners' engagement

  • Develop the business with focus on professional services

  • Lead project teams

Our requirements

  • Minimum 10-12 years of experience in a leadership role, preferably from the area of Service Delivery and/or Operations

  • Polish telco market knowledge

  • Experience in telco technology projects – introduction 2G/3G/4G/5G

  • Experience in RAN or Microwave rollout projects (swap, greenfield rollout)

  • Experience in Pre-sales in network services area

  • Background in delivery towards customers such as Project Management deliveries, Managed Services deliveries, or Customer Support activities

  • Practical knowledge gained in IT/Telecom Project Management

  • Sales and business development, negotiation and argumentation skills

  • Proficiency in English

  • Ericsson-related experience will be a plus

Ericsson

As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?

Come, and be where it begins.

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What´s in it for you?

  • Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.

What happens once you apply?

To prepare yourself for next steps, please explore here: https://www.ericsson.com/en/careers/job-opportunities/hiring-process