Oferta pracy

Shell Business Operations

Customer Operations Specialist Deal Management with Hungarian

Shell Business OperationsO firmie

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Rekrutacja zdalna

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Shell Business Operations

Czerwone Maki 85

Kraków

We are looking for:

Customer Operations Specialist Deal Management with Hungarian
Miejsce pracy: Kraków

Why Work for Shell?

Honest, integrity and respect; "feel free to speak your mind" culture; health and safety rules; diversity & Inclusion culture

 

  • An energy leader
    Meaningful work in a company that is universally respected as a truly global energy leader {one of the world's biggest employers according to Fortune Global 500}. Join us and have a real impact on the operations of one of the world's largest companies.

  • Vibrant community
    Become a part of a highly-driven team and get to know Shell's unique culture based on inclusiveness and collaboration.

  • Opportunies for growth
    Spread your wings thanks to innumerable opportunities that Shell Business Operations Krakow offers its emloyees.

  • Impactful collaboration
    Be an important participant of an international project.
 

Thanks to cooperation with Shell you gain:

  • Comfortable working environment: newly-built modern office with its own canteen, relax rooms, bike & car pakingspace
  • Improved accessibility of office and sanitary facilities
  • Energetic atmosphere at work
  • Attractive salary pckage
  • Shell Card
  • Additional funds for trainings and certifications (ACCA, CIMA, CIPS, Lean Six Sigma)
  • Complex medical care and individual life insurance
  • Assistive technologies and reasonable adjustments for people with disabilities
  • Non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more)
  • Attractive relocation allowance available once relocating from another country
 

Job Description

This job sits within the Deal Management Journey forming a critical part of the Customer Fulfillment Cycle.  You will support delivery of a Customer Value Proposition that sets Shell apart from its competitors.  The Customer Operations Specialist Deal Management supports Account Managers in on-boarding Customers to Shell and delivering all relevant changes to the customer agreement throughout the contract life-cycle.  As a Customer Operations Specialist Deal Management you will own pricing and the contract set up, amendment and management process.  This role makes sure Customers find it easy to do business with Shell by providing a best-in-market Customer experience.

More specifically, your role will include:

  • Work with Account Managers to provide pre-offer, offer and contract management support for standard and non-standard contract set up and maintenance

  • Execute contract legal and fiscal requirements, working with local legal focal points

  • Follow-up directly with customers on missing contract documentation

  • Ensure contracts are signed and stored in line with local country requirements

  • Review contract performance

  • Own contract documentation archiving and termination of customer contracts

  • Support preparing for tender bids

  • Set up and maintain end to end pricing data

  • Act as resolution owner of Customer complaints

  • Maintain Sales Hierarchy, contract registers and banding adherence

  • Process manual vouchers received from Retailers during offline card transactions

  • Act as a touchless setup lead in system-to-system setup with new Customers

Commercial Fleet Road Services:

  • Responsible for Road Services registration and set up and amend process, checking for accuracy, legal compliance and documentation completeness

  • Act as Road Services Customer advisor and create the link between Customer and third party providers, resolving operational issues

Requirements

  • Hungarian at C1 level minimum
  • English B2
  • You ideally have previous experience in customer service
  • Bachelor degree preferred (Business related major) or equivalent experience
  • A proven ability to use Microsoft Office
  • You’ll need a strong Customer service ethic and ability to understand, meet and champion the Customer’s needs, while staying within the policies and procedures
  • A proven ability to demonstrate a continuous improvement mind-set
  • Demonstrated communication and relationship building skills
  • Your colleagues would recognize you as someone who is willing to be coached, showing an openness to feedback and performance improvement opportunities

About us

Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.


Shell in Kraków:

Sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell Polska employs more than 4400 professionals: 4100+ in Kraków and 200 in Warsaw.

Our employees represent over 50 nationalities and operate in over 20 defferent languages.

 

Shell in Kraków departments:

Customer Operations Contracting&Procurement Trading&Supply Finance Operations HR Service

External Relations Internal Communications Order to Delivery Lubricants Supply Chain Legal

Retail Technical Asset Operations Creative Solutions

People with disabilities are welcome to apply as we provide reasonable accommodations and assitive technologies for people with diverse disabilities.

 

Contact us:

Why Work for Shell?

Honest, integrity and respect; "feel free to speak your mind" culture; health and safety rules; diversity & Inclusion culture

 

  • An energy leader
    Meaningful work in a company that is universally respected as a truly global energy leader {one of the world's biggest employers according to Fortune Global 500}. Join us and have a real impact on the operations of one of the world's largest companies.

  • Vibrant community
    Become a part of a highly-driven team and get to know Shell's unique culture based on inclusiveness and collaboration.

  • Opportunies for growth
    Spread your wings thanks to innumerable opportunities that Shell Business Operations Krakow offers its emloyees.

  • Impactful collaboration
    Be an important participant of an international project.
 

Thanks to cooperation with Shell you gain:

  • Comfortable working environment: newly-built modern office with its own canteen, relax rooms, bike & car pakingspace
  • Improved accessibility of office and sanitary facilities
  • Energetic atmosphere at work
  • Attractive salary pckage
  • Shell Card
  • Additional funds for trainings and certifications (ACCA, CIMA, CIPS, Lean Six Sigma)
  • Complex medical care and individual life insurance
  • Assistive technologies and reasonable adjustments for people with disabilities
  • Non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more)
  • Attractive relocation allowance available once relocating from another country
 

We are looking for:

Customer Operations Specialist Deal Management with HungarianNumer ref.: R987

Job Description

This job sits within the Deal Management Journey forming a critical part of the Customer Fulfillment Cycle.  You will support delivery of a Customer Value Proposition that sets Shell apart from its competitors.  The Customer Operations Specialist Deal Management supports Account Managers in on-boarding Customers to Shell and delivering all relevant changes to the customer agreement throughout the contract life-cycle.  As a Customer Operations Specialist Deal Management you will own pricing and the contract set up, amendment and management process.  This role makes sure Customers find it easy to do business with Shell by providing a best-in-market Customer experience.

More specifically, your role will include:

  • Work with Account Managers to provide pre-offer, offer and contract management support for standard and non-standard contract set up and maintenance

  • Execute contract legal and fiscal requirements, working with local legal focal points

  • Follow-up directly with customers on missing contract documentation

  • Ensure contracts are signed and stored in line with local country requirements

  • Review contract performance

  • Own contract documentation archiving and termination of customer contracts

  • Support preparing for tender bids

  • Set up and maintain end to end pricing data

  • Act as resolution owner of Customer complaints

  • Maintain Sales Hierarchy, contract registers and banding adherence

  • Process manual vouchers received from Retailers during offline card transactions

  • Act as a touchless setup lead in system-to-system setup with new Customers

Commercial Fleet Road Services:

  • Responsible for Road Services registration and set up and amend process, checking for accuracy, legal compliance and documentation completeness

  • Act as Road Services Customer advisor and create the link between Customer and third party providers, resolving operational issues

Requirements

  • Hungarian at C1 level minimum
  • English B2
  • You ideally have previous experience in customer service
  • Bachelor degree preferred (Business related major) or equivalent experience
  • A proven ability to use Microsoft Office
  • You’ll need a strong Customer service ethic and ability to understand, meet and champion the Customer’s needs, while staying within the policies and procedures
  • A proven ability to demonstrate a continuous improvement mind-set
  • Demonstrated communication and relationship building skills
  • Your colleagues would recognize you as someone who is willing to be coached, showing an openness to feedback and performance improvement opportunities

People with disabilities are welcome to apply as we provide reasonable accommodations and assitive technologies for people with diverse disabilities.

 

Contact us:

About us

Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.


Shell in Kraków:

Sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell Polska employs more than 4400 professionals: 4100+ in Kraków and 200 in Warsaw.

Our employees represent over 50 nationalities and operate in over 20 defferent languages.

 

Shell in Kraków departments:

Customer Operations Contracting&Procurement Trading&Supply Finance Operations HR Service

External Relations Internal Communications Order to Delivery Lubricants Supply Chain Legal

Retail Technical Asset Operations Creative Solutions

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