Shell Business Operations

Customer Operations Specialist GP and Loyalty - German Speaker

Shell Business OperationsO firmie

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Shell Business Operations

Czerwone Maki 85

Kraków

Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell Business Operations (SBO) Krakow sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, an SBO-Krakow job will offer the chance to build a lasting and meaningful career. As one of seven Business Operations centres, located worldwide, a job in Krakow will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and internal stakeholders as well as advanced financial operations.

Shell is an Equal Employment Opportunity Employer of Minorities, Females, LGBT Equality and Individuals with Disabilities.

Customer Operations Specialist GP and Loyalty - German Speaker
Miejsce pracy: Kraków
137199BR

Job Description

If you are communicative and open-minded person looking for gaining an experience in Customer Service area, we offer you the chance to develop professional skills and became Customer Operations Specialist within General Public and Loyalty team! Our Team is a very proactive group that believes working together is a key to success. We are willing to do more than only respond to queries. We thrive to work smart not hard, and always look for possibilities to improve/automate our operations processes. And yes, we can have fun too!

As an Order to Delivery Specialist you will:

  • Resolve Customer requests received via all mediums (phone, email, chat i.e. Facebook);
  • Be the first point of contact for Business Customers;
  • Work with the new digital live chat channels (both through the website and the mobile application);
  • Support social media platforms responding to Customers’ queries taken through these channels with an appropriate tone and within the limited characters;
  • Collaborate with third party logistics companies;
  • Communicate to customers order and delivery status and any changes in the confirmed and promised delivery dates, agreeing changes or cancelling the sales order;
  • Manage the lost/stolen/forgotten cards process;
  • Resolve Loyalty complaints;
  • Support in the resolution of delivery queries.
Requirements
  • Fluent German (C1) and good English;
  • Bachelor degree preferred;
  • Excellent communication and relationship building skills;
  • Continuous improvement mind-set;
  • Demonstrate a willingness to be coached, showing an openness to feedback and performance improvement opportunities;
  • Good teamwork and collaborative skills;
  • Previous experience in Customer service or operations would be an asset;
  • Experience in Microsoft Office with experience in in using social media platforms including twitter/Facebook, SAP knowledge would be an asset.

Thanks to cooperation with Shell you gain:

  • Comfortable working environment: Newly-built modern office with its own canteen, relax rooms, bike & car parking space
  • Yearly bonuses and lots of non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sport sections, and many more)
  • Complex medical care and individual life insurance
  • Additional funds for trainings and certifications
  • EuroShell Card
  • Bonus for referring your friend to work

People with disabilities are welcome to apply as we provide reasonable accommodations and assistive technologies for people with diverse disabilities.

 
Find out more
 
People with disabilities are welcome
 
Disclaimer
 
Shell is an Equal Opportunity Employer.
 
People with disabilities are welcome to apply as we provide professional support and assistive technologies for people with diverse disabilities.
 
We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date.
 
Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world.
 
The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand.
 
Customer Operations Specialist GP and Loyalty - German SpeakerNumer ref.: 137199BR

Job Description

If you are communicative and open-minded person looking for gaining an experience in Customer Service area, we offer you the chance to develop professional skills and became Customer Operations Specialist within General Public and Loyalty team! Our Team is a very proactive group that believes working together is a key to success. We are willing to do more than only respond to queries. We thrive to work smart not hard, and always look for possibilities to improve/automate our operations processes. And yes, we can have fun too!

As an Order to Delivery Specialist you will:

  • Resolve Customer requests received via all mediums (phone, email, chat i.e. Facebook);
  • Be the first point of contact for Business Customers;
  • Work with the new digital live chat channels (both through the website and the mobile application);
  • Support social media platforms responding to Customers’ queries taken through these channels with an appropriate tone and within the limited characters;
  • Collaborate with third party logistics companies;
  • Communicate to customers order and delivery status and any changes in the confirmed and promised delivery dates, agreeing changes or cancelling the sales order;
  • Manage the lost/stolen/forgotten cards process;
  • Resolve Loyalty complaints;
  • Support in the resolution of delivery queries.
Requirements
  • Fluent German (C1) and good English;
  • Bachelor degree preferred;
  • Excellent communication and relationship building skills;
  • Continuous improvement mind-set;
  • Demonstrate a willingness to be coached, showing an openness to feedback and performance improvement opportunities;
  • Good teamwork and collaborative skills;
  • Previous experience in Customer service or operations would be an asset;
  • Experience in Microsoft Office with experience in in using social media platforms including twitter/Facebook, SAP knowledge would be an asset.

Thanks to cooperation with Shell you gain:

  • Comfortable working environment: Newly-built modern office with its own canteen, relax rooms, bike & car parking space
  • Yearly bonuses and lots of non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sport sections, and many more)
  • Complex medical care and individual life insurance
  • Additional funds for trainings and certifications
  • EuroShell Card
  • Bonus for referring your friend to work

People with disabilities are welcome to apply as we provide reasonable accommodations and assistive technologies for people with diverse disabilities.

Disclaimer
 
Shell is an Equal Opportunity Employer.
 
People with disabilities are welcome to apply as we provide professional support and assistive technologies for people with diverse disabilities.
 
We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date.
 
Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world.
 
The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand.
 

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