Customer Operations Specialist- Russian speaker

Shell Business OperationsO firmie

Rekrutacja zdalna

Rekrutacja zdalna

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Shell Business Operations

Czerwone Maki 85

Kraków

Customer Operations Specialist- Russian speakerNumer ref.: 125504BR
Job Description

As Customer Operations Specialist you will:
  • Be the first point of contact for Customers
  • Resolve Customer requests received via all channels (phone, email, chat) according to agreed service levels and service standards
  • Provide assistance to customers in self-service mediums and assist customer to complete transactions
  • Record and follow up all customer contacts in customer facing systems
  • Liaise between customers and other Shell departments
  • Support in the resolution of various queries
Requirements
  • Russian C1 level at least, English B2
  • You’ll ideally have Bachelor degree (Business related major) or equivalent experience
  • Previous experience in Customer service or operations
  • A proven ability to work in Microsoft Office
  • You’ll need strong Customer service ethic and ability to understand, meet and champion the Customer’s needs, while staying within the policies and procedures
  • Demonstrate a willingness to be coached, showing an openness to feedback and performance improvement opportunities
  • A proven ability to demonstrate resilience and patience, especially when interacting with challenging Customers
  • Able to demonstrate interchangeable communication skills, by communicating effectively in writing and by phone
  • Able to demonstrate a continuous improvement mind-set

Thanks to cooperation with Shell you gain

  • Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
  • Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
  • Attractive salary package and yearly bonuses
  • Complex medical care and individual life insurance
  • Sport programmes and facilities e.g. Multisport Card, vouchers for free time activities
  • Additional funds for trainings and certifications, sport sections and the EuroShell Card
  • Bonus for referring your friend to work

Join Shell Business Operations and start something remarkable!

Disclaimer
 
Shell is an Equal Opportunity Employer.
 
People with disabilities are welcome to apply as we provide professional support and assistive technologies for people with diverse disabilities.
 
We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date.
 
Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world.
 
The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand.
 

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