Oferta pracy

Shell Business Operations

Customer Operations Specialist with Czech

Shell Business OperationsO firmie

Shell Business Operations

Czerwone Maki 85

Kraków

We are looking for:

Customer Operations Specialist with Czech
Miejsce pracy: Kraków

Why Work for Shell?

Honest, integrity and respect; "feel free to speak your mind" culture; health and safety rules; diversity & Inclusion culture

 

  • An energy leader
    Meaningful work in a company that is universally respected as a truly global energy leader {one of the world's biggest employers according to Fortune Global 500}. Join us and have a real impact on the operations of one of the world's largest companies.

  • Vibrant community
    Become a part of a highly-driven team and get to know Shell's unique culture based on inclusiveness and collaboration.

  • Opportunies for growth
    Spread your wings thanks to innumerable opportunities that Shell Business Operations Krakow offers its emloyees.

  • Impactful collaboration
    Be an important participant of an international project.
 

Thanks to cooperation with Shell you gain:

  • Comfortable working environment: newly-built modern office with its own canteen, relax rooms, bike & car pakingspace
  • Improved accessibility of office and sanitary facilities
  • Energetic atmosphere at work
  • Attractive salary package
  • Shell Card
  • Additional funds for trainings and certifications (ACCA, CIMA, CIPS, Lean Six Sigma)
  • Complex medical care and individual life insurance
  • Assistive technologies and reasonable adjustments for people with disabilities
  • Non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more)
  • Attractive relocation allowance available once relocating from another country
 

As Customer Operations Specialist you will:

  • Handle a range of front line Customer enquiries within the agreed processes and ways of working

  • Resolve enquiries within the agreed SLAs, escalating where appropriate and in collaboration with other service providers to ensure Customer outcomes

  • Manage the Retail Loyalty Customer Experience

  • Process Customer loyalty registration and personal data management, channel preference modification

  • Perform compliance checks on fraud and manual data quality control

  • Resolve Loyalty complaints

  • Support Data Integrity Management

  • Liaise with internal interfaces within the agreed processes and ways of working

  • Support Shell’s Customers on digital channels and proactively encourage self-support solutions, ensuring Customers are aware of the information and tools on the website and mobile application

  • Support social media platforms responding to Customers’ queries taken through these channels with an appropriate tone and within the limited characters

  • Work with the new digital livechat channels for inbound Customer queries both through the website and the mobile application

Requirements:

  • Very good Czech or Slovak (at least C1)andEnglish (min. B2)

  • Excellent communication skills

  • You’ll need strong Customer service ethic and ability to understand, meet and champion the Customer’s needs, while staying within the policies and procedures

  • Ability to deal with multiple tasks and work in a dynamic environment

  • A proven ability to cooperate efficiently in a team

  • You’ll ideally have good working knowledge of MS Office tools and Outlook

  • Demonstrated good analytical skills

About us

Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.


Shell in Kraków:

Sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell Polska employs more than 4400 professionals: 4100+ in Kraków and 200 in Warsaw.

Our employees represent over 50 nationalities and operate in over 20 defferent languages.

 

Shell in Kraków departments:

Customer Operations Contracting&Procurement Trading&Supply Finance Operations HR Service

External Relations Internal Communications Order to Delivery Lubricants Supply Chain Legal

Retail Technical Asset Operations Creative Solutions

People with disabilities are welcome to apply as we provide reasonable accommodations and assitive technologies for people with diverse disabilities.

 

Contact us:

Why Work for Shell?

Honest, integrity and respect; "feel free to speak your mind" culture; health and safety rules; diversity & Inclusion culture

 

  • An energy leader
    Meaningful work in a company that is universally respected as a truly global energy leader {one of the world's biggest employers according to Fortune Global 500}. Join us and have a real impact on the operations of one of the world's largest companies.

  • Vibrant community
    Become a part of a highly-driven team and get to know Shell's unique culture based on inclusiveness and collaboration.

  • Opportunies for growth
    Spread your wings thanks to innumerable opportunities that Shell Business Operations Krakow offers its emloyees.

  • Impactful collaboration
    Be an important participant of an international project.
 

Thanks to cooperation with Shell you gain:

  • Comfortable working environment: newly-built modern office with its own canteen, relax rooms, bike & car pakingspace
  • Improved accessibility of office and sanitary facilities
  • Energetic atmosphere at work
  • Attractive salary package
  • Shell Card
  • Additional funds for trainings and certifications (ACCA, CIMA, CIPS, Lean Six Sigma)
  • Complex medical care and individual life insurance
  • Assistive technologies and reasonable adjustments for people with disabilities
  • Non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more)
  • Attractive relocation allowance available once relocating from another country
 

We are looking for:

Customer Operations Specialist with CzechNumer ref.: R842

As Customer Operations Specialist you will:

  • Handle a range of front line Customer enquiries within the agreed processes and ways of working

  • Resolve enquiries within the agreed SLAs, escalating where appropriate and in collaboration with other service providers to ensure Customer outcomes

  • Manage the Retail Loyalty Customer Experience

  • Process Customer loyalty registration and personal data management, channel preference modification

  • Perform compliance checks on fraud and manual data quality control

  • Resolve Loyalty complaints

  • Support Data Integrity Management

  • Liaise with internal interfaces within the agreed processes and ways of working

  • Support Shell’s Customers on digital channels and proactively encourage self-support solutions, ensuring Customers are aware of the information and tools on the website and mobile application

  • Support social media platforms responding to Customers’ queries taken through these channels with an appropriate tone and within the limited characters

  • Work with the new digital livechat channels for inbound Customer queries both through the website and the mobile application

Requirements:

  • Very good Czech or Slovak (at least C1)andEnglish (min. B2)

  • Excellent communication skills

  • You’ll need strong Customer service ethic and ability to understand, meet and champion the Customer’s needs, while staying within the policies and procedures

  • Ability to deal with multiple tasks and work in a dynamic environment

  • A proven ability to cooperate efficiently in a team

  • You’ll ideally have good working knowledge of MS Office tools and Outlook

  • Demonstrated good analytical skills

People with disabilities are welcome to apply as we provide reasonable accommodations and assitive technologies for people with diverse disabilities.

 

Contact us:

About us

Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.


Shell in Kraków:

Sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell Polska employs more than 4400 professionals: 4100+ in Kraków and 200 in Warsaw.

Our employees represent over 50 nationalities and operate in over 20 defferent languages.

 

Shell in Kraków departments:

Customer Operations Contracting&Procurement Trading&Supply Finance Operations HR Service

External Relations Internal Communications Order to Delivery Lubricants Supply Chain Legal

Retail Technical Asset Operations Creative Solutions

Ogłoszenie archiwalne