Customer Operations Specialist with English

Shell Business OperationsO firmie

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Shell Business Operations

Czerwone Maki 85


Customer Operations Specialist with EnglishNumer ref.: 132716BR
Job Description

Provide high quality operations support to the lubricant’s customers in the United Kingdom Delivering effective communications, value-adding interactions and efficient issue resolution.

As a Customer Operations Specialist you will:
  • Collaborate and build relationships/partnerships with Sales and Functional Leaders across the organisation.
  • Adopt Customer 1st mindset and utilise the Customer Operations Specialists behaviours to deliver an exceptional customer experience.
  • Proactively identify CI opportunities to improve the customer experience and added value for Shell and our customers. Embeds Standard Work principles into core daily activities.
  • Handle a range of front-line customer enquiries within the agreed processes and ways of working
  • Order management liaising with other service partners in Lubricants Supply Chain (LSC), Credit and Scheduling as required. Manage the blocked orders process. 
  • Provide information of changes to planned shipments to schedulers and scheduling admin team.
  • Receive request for return of product
  • Own the end to end disputes process for quantity, pricing and Master Data disputes including the logging of dispute, undertaking route cause analysis, liaising with key interfaces to resolve disputes and feeding back the outcome to the customer
  • Take ownership for the resolution of customer complaints, feedback and compliments, liaising with other service partners as required.


  • English Language Proficiency – C1
  • excellent communication skills
  • strong customer focus
  • ability to deal with multiple tasks and work in a dynamic team
  • ability to cooperate efficiently
  • ​willingness to develop a career in a multinational environment
  • good working knowledge of MS Office tools and Outlook
  • previous experience in supply chain or customer service industries would be an asset
Thanks to cooperation with Shell you gain:
  • Comfortable working environment: Newly-built modern office with its own canteen, relax rooms, bike & car parking space
  • Yearly bonuses and lots of non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sport sections, and many more)
  • Complex medical care and individual life insurance
  • Additional funds for trainings and certifications
  • EuroShell Card
  • Bonus for referring your friend to work
People with disabilities are welcome to apply as we provide reasonable accommodations and assistive technologies for people with diverse disabilities.
Shell is an Equal Opportunity Employer.
People with disabilities are welcome to apply as we provide professional support and assistive technologies for people with diverse disabilities.
We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date.
Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world.
The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand.

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