Customer Order Management & Logistics Support Senior Specialist VMI/CMI with French

Kimberly-Clark EMEA GBS Services sp. z o.o.

  • Wielicka 28, Podgórze, Kraków
    Kraków, Lesser Poland
  • offer expired over a month ago
  • contract of employment
  • full-time
  • senior specialist (Senior)
  • hybrid work
  • Immediate employment
  • remote recruitment

Kimberly-Clark EMEA GBS Services sp. z o.o.

Wielicka 28



Your responsibilities

You will be the main point of contact for own regular and VMI/CMI Customers and multiple internal stakeholders within the Western Europe region, for all ordering activities and enquiry/query management to resolution, across the entire Order to Delivery (OTD) process. You will be responsible for maintaining order data within our SAP R/3 System.

Our requirements

As a person, you have strong ethics and reliability. You have an experience in executing the complete order planning and order process of your own CMI/VMI Customer; that involves providing dedicated order management expertise, managing orders in such a way that supply and service levels are maximized, increasing NSV through proactively cross-selling (for example, product promotions, alternative products and new products), calculating the replenishment quantities based on self-calculated forecast and daily customer updates. Work closely with K-C Collaborative Planning Manager to ensure orders are aligned with forecasts. Maximize on-time shipping, delivery and fill rates. Your working knowladge would allow you to execute the complete order process of your own group of regular Customers; that involves receiving the order from our Customer in different formats through multiple channels, checking the order in SAP R/3 on product codes, stock availability, deliver lead times, logistic appointments, collaborating with your peers within other departments, up to delivery of the order at our Customer. Laisse and provide solutions during this end to end process to our Customer if any changes are required.

You would feel comfortable in:

Taking the responsibility of the Customers’ logistics claims through Dispute Case Management tool, investigate the complaint, create credit/debit notes and returns, attach the required approvals, liaise with stakeholders when required

Cooperating & communicating with >10 different stakeholders daily with a different seniority level up to 3 countries (e.g. DACH, Iberia, Benelux): Sales, Deployment, Marketing, Master Data, Collections, Pricing, CashApp, Demand Managers, Distribution Managers, Logistics, Tactical Planners, Transport, Subject Matter Experts, Internal Control, Project teams, ECOM, ITS.

This role would also require to:

Have direct written and verbal contact with own Customers and partners in both local and English languages. Maintain and develop relationships with own Customers.

Provide great Customer Service to increase Customer satisfaction (as measured by the Advantage Group or other surveys) and minimize Customer complaints.

Resolve enquiries and delivery queries promptly and liaise with interested parties, communicating both progress and the outcome. Identify and solve systemic and complex order fulfilment and supply chain related issues.

Fluency in English and French, both written and spoken is essential.

This role is offered as a hybrid position from the Krakow Office.

What we offer

Our belief in promoting a healthy work-life balance drives us to support our employees’ total well-being, offering comprehensive benefits not limited to Private Medical, Dental and Vision Plan; Life Insurance, Social Fund and Cafeteria Platform with an individual budget available to spend on many offers, including MultiSport, and more... We offer a wide range of soft skills training available for every employee.

Certain benefits, such as flexible work schedules can be tailored to meet specific individual needs, giving our employees the flexibility to manage their commitments inside and outside of work. Forbes named Kimberly-Clark one of the World's Best Employers of 2022. For 150 years, we've been cultivating a workplace that brings out the best in everyone, and we look forward to the years to come.


  • sharing the costs of sports activities

  • private medical care

  • life insurance

  • remote work opportunities

  • flexible working time

  • dental care

  • parking space for employees

  • extra social benefits

  • employee referral program

  • charity initiatives

  • yearly bonus

  • extra leave

To Be Considered

Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.

In the meantime, check out the careers website. You’ll want to review this and come prepared with relevant questions if and when you pass GO and begin interviews.

And finally, the fine print…

For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world.

We actively seek to build a workforce that reflects the experiences of our consumers.  When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

This role is available for local candidates already authorized to work in the role’s country only. K-C will not provide relocation support for this role.

Kimberly-Clark EMEA GBS Services sp. z o.o.

Better Care for a Better World.

Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. 25% of people in the world use Kimberly-Clark products every day. And it takes the right people, in the right jobs and the right places, to make that happen.

At Kimberly-Clark, you’ll be part of the best teams committed to driving innovation and growth. We’re founded on 150 years of market leadership, and we’re always looking for new and better ways to perform—so what can you do with that? There’s no time like the present to make an impact at Kimberly-Clark. It’s all here for you at Kimberly-Clark.

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