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Customer Order Management & Logistics Support Specialist with French

Kimberly-Clark EMEA GBS Services sp. z o.o.

Kimberly-Clark EMEA GBS Services sp. z o.o.

Wielicka 28



Your responsibilities

  • Executing the complete order process of your own group of Customers. That involves receiving the orders from our customers in different formats through multiple channels, checking the order in SAP R/3 on product codes, stock availability, delivery lead times, logistic appointments, collaborating with your peers within other departments, up to the delivery of the order at our customer. Laisse and provide solutions during this end-to-end process to our customers if any changes are required

  • Increasing NSV through proactively cross-selling (e.g. product promotions, alternative products and new products)

  • Handling tight deadlines in a fast-paced environment and prioritize daily tasks according to the current business needs

  • Taking the responsibility of the Customers’ logistics claims through Dispute Case Management tool, investigate the complaint, create credit/debit notes and returns, attach the required approvals, liaise with stakeholders when required

  • Cooperating and communicating with >10 different stakeholders daily with a different seniority level: Sales, Deployment, Marketing, Master Data, Collections, Pricing, CashApp, Demand Managers, Logistics, Tactical Planners, Transport, Subject Matter Experts, Project teams, Internal Control, ECOM, ITS

  • Participating as an active contributor in regular teleconferences/meetings with stakeholders. Address Customer requirements shortcoming. Pro-actively communicate challenges and search for the optimal solutions adjusted to the current situation. Provide dedicated order management and supply chain/logistics expertise

  • Having direct written and verbal contact with own Customers and partners in both local and English languages. Maintain and develop relationships with own Customers. Provide great Customer Service to increase Customer satisfaction (as measured by the Advantage Group or other surveys) and minimize Customer complaints

  • Resolving enquiries and delivery queries promptly and liaise with interested parties, communicating both progress and the outcome. Identify and solve systemic and complex order fulfilment and supply chain related issues

  • Managing proactively Customer portfolio, update regularly internal documentation related to Customer’s data

  • Identifying continuous improvement opportunities and cost savings, address gaps in current processes and suggest optimized ways of working to improve customer satisfaction and the team's efficiency

  • Understanding KPI requirements and own work impact in order to achieve and exceed desired results

  • Understanding and fulfil all regulations of the internal policies as well as internal control framework, provide analysis as requested by Internal Control or Quality Assurance

  • Taking part in different projects outside of regular work responsibilities, provide expertise, collect data, take active part in process analysis and improvement implementation

  • Providing the training to other team members regarding the daily tasks whenever necessary and requested

Our requirements

  • 1 - 2 years of Customer-facing experience in Order Management / Customer Service in FMCG sector / Order To Cash / Supply Chain roles

  • Master’s degree (or in the middle of studies)

  • Thorough knowledge of all MS – Office tools

  • SAP skills will be ideal

  • Excellent time management skills, sense of urgency, able to separate urgent and important, able to manage pressured situations

  • Able to use own initiative and to work independently with multiple deadlines/tasks

  • Attention to detail, analytical and high level of accuracy

  • Customer relationship management skills

  • Strong team player with the ability to work within the group and to train new team members

  • Excellent problem-solving skills

  • Adaptable/responsive to change

  • Proactive/can-do attitude

  • Excellent communication (written & verbal), interpersonal skills will be essential

  • Fluent English is essential

  • Additional language proficiency on CEF-C1 level: French

What we offer

  • Competitive salary and attractive performance-related bonus

  • Office located in the heart of Krakow

  • Standard benefit package

  • Hybrid working system


  • sharing the costs of sports activities

  • private medical care

  • life insurance

  • remote work opportunities

  • flexible working time

  • dental care

  • extra social benefits

  • employee referral program

  • charity initiatives

  • yearly bonus

You will be the main point of contact for own Customers and multiple internal stakeholders within the Western Europe region, for all ordering activities and enquiry/query management to resolution, across the entire Order to Delivery (OTD) process. You will be responsible for maintaining order data within our SAP R/3 System.

Kimberly-Clark EMEA GBS Services sp. z o.o.

Welcome Original Thinkers to our Regional Business Services Hub in Krakow, Poland.

Our global $18 billion FMCG business is built upon original thinking. For 145+ years, Kimberly-Clark has challenged conventional wisdom to reimagine how we can better serve our consumers around the world with brands such as Kleenex® and Huggies®.

From our new Hub in Krakow, you will own important work that will enable our organization to succeed in Europe, the Middle East and Africa and globally.

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