Oferta pracy

Customer Payments Specialist with Spanish

HEINEKEN Global Shared Services

HEINEKEN Global Shared Services

Opolska 100

Prądnik Biały


Your responsibilities

  • Managing electronic payments process;

  • Performing bank reconciliations;

  • Maitaining integrity of customer ledger for both credit notes and customer payments;

  • Processing customer refunds where required;

  • Executing direct debit process;

  • Regularly updating the team leader around developments and progress of relevant operational issues;

  • Adhering to Standard Operating Procedures and propose any improvements in the process.

  • Developing and maintaining successful working relationships with customers, employees, local Operating Companies (OpCos) and other key stakeholders.

  • Consistently adhering to Global and HGSS procedures, policies and regulations for areas including Tax, Credit policy, Order to Cash, etc.

Our requirements

  • Your Spanish and English language skills are on a fluent level

  • Your experience is related to Order to Cash/Customer Service area

  • You are motivated to broaden your knowledge in Finance field

  • Your communication and problem solving skills are strong and efficient

  • You are ready to use and develop your skills in the area of SAP and Excel system

What we offer

  • Private Medical Healthcare

  • Performance bonus

  • Sodexo card

  • Life insurance

  • Referral program

  • Development opportunities

  • Local and global job opportunities within HEINEKEN

  • ACCA Approved Employer

  • Work from home flexibility (also after COVID)

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • integration events

  • corporate sports team

  • parking space for employees

  • extra social benefits

  • pre-paid cards

  • christmas gifts

  • employee referral program

  • charity initiatives

  • flexible work from home scheme after pandemic/lockdown

  • open bar on Fridays;)

HEINEKEN Global Shared Services

At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of finance, accounting, data and technology professionals ready to „WOW” the world with our expertise, passion and pride to be GREEN. Our employees can develop in the following areas: Purchase to Pay, Order to Cash, Record to Report, Business Performance Management, Accounting, Reporting & Consolidation, Digital & Technology, Transformation Management, Global Audit, Global Process & Control Improvement, Global Process Expertise, and Support Functions like HR, Service Management, Global Master Data, Internal Finance, Change & Communications.

An integral part of HEINEKEN’s day-to-day operations, our Global Shared Services center has significantly contributed to leveraging the benefits of the company since 2012. With more than 1100 employees comprised of 27 nationalities, we collaborate with 26 Operating Companies in 25 languages. A truly global experience! We value enjoyment of life, respect for people and planet and passion for quality in all that we do.

HEINEKEN is a proud independent global brewer, committed to surprise and excite consumers with its brands and products everywhere. The brand that bears the founder's family name - Heineken® - is available in almost every country around the globe and is the world's most valuable international premium beer brand. Our company is present in over 70 countries, operates more than 160 breweries and markets more than 250 brands.

HEINEKEN Global Shared Services Center was awarded as the Business Services Firm of the Year 2021!

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