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Customer Promotion Planner with German

Genpact PL

  • Katowice

    Katowice, Silesian
  • offer expired 2 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • remote recruitment

Your responsibilities

  • Establish strong collaborative relationship with Promotion Planning Team & Key Account Management

  • Interact with internal stakeholders, Planning & Execution team, Promotion Planning teams and Key Account managers

  • Proactive and Self-motivated to follow up or chase with multiple teams for pending information

  • Create, update, cancel Promotions on ACTPM tool

  • Validate required details as per guidelines to create or amend a Promo

  • Send request to KAM Key Account Manager) to provide the updated details

  • Update the Promo plan into tracker

  • Check Promo execution success (planned Vs actual) and performance reporting

  • Regular query resolution and proactive communication/escalation

  • Create Promo nomination form & confirm back to KAM

  • Ensure that the promotions are finalized on tool before promo launch date

  • Validate and Update Promo plan into tracker

  • Achieve KPIs / SLAs contractually agreed

  • Manage and lead calls with clients

  • Be proactive and ensure operations is run smoothly

  • Own, create, update, and maintain Standard Operation Procedures (SOP) and Knowledge Management tools

  • Identify problems/issues in day to day Operations and resolve them proactively

  • Highlight and escalate any issues that need attention

Our requirements

  • Fluent in English, Very Good language skills German min. B2

  • Flexibility to work in any shift

  • Minimum 2 years of MIS and/or reporting experience

  • Fair understanding of upstream and downstream of process in Trade Promotion Management: Trade Claims, Dispatch rate, Demand/supply planning, Logistics, Supply chain, overall understanding of Trade Pay and Deductions

  • Excel skills advanced

  • Strong analytical mindset, problem solving, organization skills, and attention to detail


  • Exposure to consumer goods industry

  • Exposure to technologies like Trade Promotions Management tool, Trade Promotions Optimizer, Forecasting tools, SAP etc.

  • Proficient Visio skills and process mapping experience (Preferable)

  • Certification in Trade Promotions Management is an added advantage

  • Transitions Experience- Must have transitioned 1 or more process successfully

  • Understanding of business and local market specifics when applicable

What we offer

  • Attractive salary

  • Stable job offer – employment contract

  • Various trainings (initiating, soft skills)

  • Possibility of development

  • Benefits (Insurance, Luxmed, Multisport, additional vacation days, biking policy)

Genpact PL

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.

Inviting applications for the role of Customer Promotion Planner with German

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In this position, Customer Promotion Planner with German role will be an integral support who will manage Business processes, tools & update systems, data governance and reporting that Key Account Managers can easily understand and use.

This role will help liberate Key Account Management to spend more time on Grow the business activities.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.