Oferta pracy

Customer Relation Manager EMEA



Wólczańska 180



Your responsibilities

  • Close collaboration and supporting with advice regarding commercial and R&D on projects for your accounts (including meetings)

  • Follow case management and complaint management for your account to ensure good QA service level

  • Support Case management team and local Quality team with expertise related to sites, products and root cause analysis

  • Manage regular meetings with your customer account on quality performance and projects, act as a consultant and communicate actively to stakeholders

  • Define, align and validate quality customer specification with your account and ensure the translation to certificate profiles

  • Joining audits on request, share insights and trends with stakeholders and to drive continuous improvements

  • Support of issue management team and communication to your account

  • Securing back up of the Quality Director Key Accounts EMEA

Our requirements

  • Bachelor/Master Degree in Food Science/Food Technology or equivalent

  • Strong experience from managerial role, ideally QA manager role in food/pharmaceutical/feed environment

  • Fluent English, additional languages are an asset

  • Availability to travel for customer meetings, audits (on request) and departmental meetings

  • Practical experience in an agile organization to handle complexity and ambiguity

  • Customer-focused, oriented on problem solving

  • Audit and certification experience

  • Regulatory and legal understanding

  • Being able to influence stakeholders and navigating through different audiences

What we offer

  • Stable employment in an international organization.

  • Annual bonus based on your work results.

  • Private medical care for you and your family.

  • Employee Pension Program.

  • Sport card.

  • Life insurance.

  • Development opportunities.

  • Luncheon vouchers.

  • Discount card for cultural events.

  • Christmas benefits.

  • Chocolate, fruit and vegetables in the office.

  • Opportunity to purchase the company's products at reduced prices.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • fruits

  • integration events

  • retirement pension plan

  • corporate library

  • leisure zone

  • extra social benefits

  • pre-paid cards

  • christmas gifts

  • employee referral program

  • psychological support hotline

  • cafeteria program

  • free legal consultation


At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

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About the role:

You will enact as the quality contact for customer liaison, mainly related to projects and complaints as well as support of the issue management. Main purpose of the role is to manage customer expectation and relation in compliance with the Barry Callebaut’s standards and make sure that sites and stakeholders are aware of the agreed requirements and implement them. You are also the backup of the Quality Director Key Accounts EMEA.