IKEA Retail, Lublin

Customer Relations Manager

IKEA Retail, LublinO firmie

IKEA Retail, Lublin

Aleja Spółdzielczości Pracy 86

Lublin

CUSTOMER RELATIONS MANAGER, IKEA RETAIL, LUBLIN

You see things a little differently. So do we. Leadership at IKEA is simple, clear and humble. We’re not fans of bureaucracy and complicated hierarchy. We invest in your passions and encourage you to grow with them. Come see things a little differently with us.

 

About you: 

  • have a passion for getting the best for the customers,
  • have the ability to create and work on business plans, budgets and goals, using strategic thinking,
  • you’re experienced in resolving customers’ problems, and creating a win-win outcome,
  • ability to align customer needs and expectations with business needs,
  • able to communicate clearly, negotiate and influence,
  • can work effectively within Customer Relations cross-functional teams to achieve business goals,
  • excited about working in unknown environment,
  • can think out of the box and you are not afraid of and learning from your mistakes,
  • have a passion for people and working interpedently,
  • fluent in written and spoken English.

About the job:

 

Customer Relations Manager builds and retains a long-lasting relationship with new and existing customers by ensuring positive and joyful shopping experience. CRM promotes and encourages a customer–focused culture throughout the store by leading a team to understand customers’ needs, shopping behaviours and their living situations.

 

About the assignment: 

  • active member of the Store Management team, taking a cross-functional actions to secure the long-term business direction and overall performance on the market,
  • leading and managing team to understand customers’ needs, shopping behaviours and their living situations and improving shopping experience,
  • promoting and encouraging a customer –focused culture throughout the store,
  • collecting and analyzing customer data and drawing conclusions to secure improvements to our long-term customer satisfaction,
  • ensuring fast and easy payment processes in store,
  • taking responsibility for resolving customer complaints,
  • analyzing customer feedback to identify roots causes, acting to improve short and long customer satisfaction,
  • creating a customer relation action plan for the store based on insights from customers’ feedback, taking actively part in creating business plan for store,
  • providing an inspiring and motivating direction for co-workers and other colleagues by creating an environment of trust, constructive feedback,
  • focusing on developing people by creating development plans, ensuring living succession plan.

We want: 

  • that you would stay with us for a longer time - we provide a contract of employment,
  • that you would develop and build your skill with us – together we will create a development path that will suit your needs,
  • to ensure the safety of you and your family - we provide medical care, Pension Plan and Accident Insurance,
  • to appreciate your achievements,
  • to give you the opportunity to choose additional benefits ex. cafeteria programme (including eg. Multisport card) – learn more on www.ikea.pl/TwojaStronaPracy.

Due to the fact that this position requires specific competences, please attach any file to your application in which you will present us your experience.

 

The home furnishing market is expected to triple in Poland by 2035 and IKEA is at the forefront of this growth. With strong expansion plans, we are creating opportunities for innovative, forward-thinking individuals who want to develop themselves, people and the business! We grow and we need you!

CUSTOMER RELATIONS MANAGER, IKEA RETAIL, LUBLIN

You see things a little differently. So do we. Leadership at IKEA is simple, clear and humble. We’re not fans of bureaucracy and complicated hierarchy. We invest in your passions and encourage you to grow with them. Come see things a little differently with us.

 

About you: 

  • have a passion for getting the best for the customers,
  • have the ability to create and work on business plans, budgets and goals, using strategic thinking,
  • you’re experienced in resolving customers’ problems, and creating a win-win outcome,
  • ability to align customer needs and expectations with business needs,
  • able to communicate clearly, negotiate and influence,
  • can work effectively within Customer Relations cross-functional teams to achieve business goals,
  • excited about working in unknown environment,
  • can think out of the box and you are not afraid of and learning from your mistakes,
  • have a passion for people and working interpedently,
  • fluent in written and spoken English.

About the job:

 

Customer Relations Manager builds and retains a long-lasting relationship with new and existing customers by ensuring positive and joyful shopping experience. CRM promotes and encourages a customer–focused culture throughout the store by leading a team to understand customers’ needs, shopping behaviours and their living situations.

 

About the assignment: 

  • active member of the Store Management team, taking a cross-functional actions to secure the long-term business direction and overall performance on the market,
  • leading and managing team to understand customers’ needs, shopping behaviours and their living situations and improving shopping experience,
  • promoting and encouraging a customer –focused culture throughout the store,
  • collecting and analyzing customer data and drawing conclusions to secure improvements to our long-term customer satisfaction,
  • ensuring fast and easy payment processes in store,
  • taking responsibility for resolving customer complaints,
  • analyzing customer feedback to identify roots causes, acting to improve short and long customer satisfaction,
  • creating a customer relation action plan for the store based on insights from customers’ feedback, taking actively part in creating business plan for store,
  • providing an inspiring and motivating direction for co-workers and other colleagues by creating an environment of trust, constructive feedback,
  • focusing on developing people by creating development plans, ensuring living succession plan.

We want: 

  • that you would stay with us for a longer time - we provide a contract of employment,
  • that you would develop and build your skill with us – together we will create a development path that will suit your needs,
  • to ensure the safety of you and your family - we provide medical care, Pension Plan and Accident Insurance,
  • to appreciate your achievements,
  • to give you the opportunity to choose additional benefits ex. cafeteria programme (including eg. Multisport card) – learn more on www.ikea.pl/TwojaStronaPracy.

Due to the fact that this position requires specific competences, please attach any file to your application in which you will present us your experience.

 

The home furnishing market is expected to triple in Poland by 2035 and IKEA is at the forefront of this growth. With strong expansion plans, we are creating opportunities for innovative, forward-thinking individuals who want to develop themselves, people and the business! We grow and we need you!

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