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Customer Relations Manager - Northern Europe

  • Toruń, kujawsko-pomorskie
  • Kierownik
  • 17.01.2019

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Exela Technologies is one of the largest global providers of transaction processing solutions and enterprise information management. We integrate knowledge platforms and technology-enabled services, with proven processes and industry expertise to provide an end-to-end delivery model, turning data into outcomes. Exela utilizes a secure, cloud enabled global delivery model to serve over 3,500 clients, including more than 60% of the Fortune® 100, across more than 50 countries. We provide solutions and services with 22,100 employees at nearly 1,200 onsite client facilities and through approximately 150 delivery centers strategically located throughout the Americas, Europe, and Asia.
    To our European Business Process Outsourcing team, we are looking for candidates to the position of:
    Customer Relations Manager – Northern Europe
    location: Toruń, Poland
    (Ref: CRM)

    Scope of responsibility:

    As a CRM you will be responsible for regular contacts and communication, service delivery, changes and amendments for existing customers as well as for administration and new sales to existing Exela customers in the Northern Europe region.

    Work tasks:

    • To proactively improve our deliveries with the purpose of providing better quality, security and efficiency to our customers.
    • To assist the customers with competence, in cooperation with our departments for Production, Customer Support and IT development.
    • To pursue the customers’ needs internally in order to offer the best possible solutions – both for the customers and for Exela.
    • To handle orders for new services and solutions from the customers.
    • To ensure correct invoicing according to the contracts, as well as financial follow-up.
    • To ensure that our services are delivered in accordance with our contracts.

    Expected competences and experience:

    • Customer communication skills and experience.
    • Minimum 3 year experience within BPO / BPA sector.
    • Project management knowledge (and experience as additional asset).
    • Excellent knowledge of Polish and English, both written and spoken.
    • Academic training from university or equivalent would be an asset.

    Personal qualities:

    • Understand the customer’s needs and transform that into a service which can be agreed, implemented and performed within our BPO production.
    • Professional, ethic and confident behaviour towards customers.
    • Reliable and taking care in creating and managing good relations, show good judgement and communicate in a clear manner.
    • High organizational skills and high initiative level.

    Our offer:

    • Work in a dynamically developing company with global standards and systems.
    • Opportunities of increasing professional qualifications and work with business professionals across the globe.
    • Competitive salary level.
    • Global management culture.
    • Friendly work and social environment.
    • Social package and employee benefits of corporate level: medical care, sport card, Christmas benefit, free language classes, and other.

    If you are interested in the development of your career please send your CV in English with the ref. email title ‘CRM’ by 27.01.2019.

    We will contact selected candidates based on the date of application.

    Please add the data processing consent in Polish as below:
    Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych do realizacji procesu rekrutacji (zgodnie z Rozporządzeniem 2016/679/UE Parlamentu Europejskiego i Rady z dnia 27 kwietnia 2016 r.).