Oferta pracy

Customer Relations Manager

Cloud Best Sp. z o.o.About the company

  • Wioślarska 8, Warszawa
    Warszawa, Masovian
  • Offer expired a month ago
  • Remote recruitment
  • contract of employment
  • full-time
  • manager / supervisor

Cloud Best Sp. z o.o.

Wioślarska 8


Your responsibilities

  • Ensure outstanding customer satisfaction by maintaining strong working relationships.

  • Guide, lead and train team members to deliver products/services that meet or exceed the customer requirements.

  • Handle client issues throughout the implementation life cycle in a timely and accurate fashion.

  • Managing client relationships to build a reputation for excellent service and generate repeat business.

  • Develop and update client related databases and reports, ensuring account managers are aware of changes within clients.

  • Negotiate and manage agreements through business contract process.

  • Identify and develop problem solving methodologies to resolve customer issues.

  • Conducting business reviews to ensure clients are satisfied with their products and services

  • Attending meetings with clients to build relationships with existing accounts

  • Achieving client relationship targets and KPI’s

  • Escalating and resolving areas of concern as raised by clients

  • Liaising with internal departments to ensure client needs are fulfilled effectively

  • Assist in making major business decisions.

Our requirements

  • Proven experience as a Client Relationship/ Client Experience Manager (min. 2 years)

  • Knowledge of customer relationship management (CRM) practices

  • Experience in sales or customer service is preferred

  • Proficient English C2

  • Problem-solving attitude

  • Excellent communication skills

  • Teamwork and leadership skills

  • Customer-oriented mindset

What we offer

  • Possibility of personal development and gaining experience in an international environment;

  • A team of enthusiasts who successfully create a company in the fast growing blockchain industry;

  • Great atmosphere and attractive working conditions in a start-up culture;

  • Work in the modern office in attractive location at Wioślarska 8;

  • Private medical care and co-financed sports card;

  • Extra integration trips and events;

  • Celebration of your birthday;

  • Fresh pressed juices;

  • Massages in the office;

  • English classes at work;

  • Flexible working hours.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • integration events

  • birthday celebration

Cloud Best Sp. z o.o.

CloudBest is a technology company headquartered in Warsaw, Poland, offering world class IT services across the globe, managing international projects in the scope of software development, content creation, customer support, marketing, and business development for its clients.

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