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What You'll be Doing:
As a Client Relations Specialist, you will be in contact with both our business and consumer customer base, responding to multichannel queries. We strive on offering the very best levels of customer service and believe in "what we say and how we say it" leaves a lasting impression with our customers. Therefore, we will provide you with all the necessary tools, training and confidence needed to do a great job.
On a typical day, you'll:
▪ Accept requests through voice and non-voice communication channels, logs and identifies the problem;
▪ Respond to customers via email and calls;
▪ Investigate the escalation, coordinate with other departments to identify best course of resolution;
▪ Keep all involved parties on the status of the case;
▪ Demonstrate sense of urgency;
▪ Manage customer expectations by taking into consideration customers' entitlement and customer issue;
▪ Keep customers informed, setting and following up on commitments, keeping precise case documentation and case ownership;
▪ Meet deadlines and delivering services according to customers' service level agreements.
Why You? What You Bring:
Connections are everything here at TTEC. That means we connect with our customers, our teammates and most importantly with you. We are looking for dynamic, resilient candidates, with a positive attitude and excellent interpersonal skills. To succeed in this role, you must be a confident and enthusiastic individual who will strive to go that extra mile for our customers. If the ability to connect yourself is what you bring to the table… along with the following:
▪ Fluency in Polish and English;
▪ Excellent communication skills;
▪ Proactivity, eagerness to learn and improve;
▪ Previous experience in customer facing environment would be considered as an advantage.
We're hiring and are looking to connect with you to help us deliver exceptional customer service experiences as a Client Relations Specialist - Polish and English for one our partners global leader in the field of medical equipment in Sofia, Bulgaria.
Accepting digital applications for your protection and the protection of our employees: Apply online to connect with us.
Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business – and it's more relevant than ever before in today's environment. We know we're stronger together, working towards a purpose that matters. As TTEC team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.
We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.
Pracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcyPracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcyCustomer Relations Specialist - Polish - English (relocation to Bulgaria), Subcarpathia