Oferta pracy

Customer Sales and Service Analyst

Sylvamo GBSC

  • Lubicz 23, Grzegórzki, Kraków
    Kraków, Lesser Poland
  • offer expired 2 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • hybrid work
  • remote recruitment

Sylvamo GBSC

Lubicz 23



Technologies we use

Operating system

Your responsibilities

  • Work cohesively with IT resources, process stewards, and business representatives on understanding the needs of Sylvamo’s business partners Sales Enablement solutions, Price Management and Optimization, and Customer Service Management

  • Understand, design, build, implement and sustain solutions to support the assigned order-to-cash processes

  • Evaluate and drive alternative solutions that meet business needs while maintaining standards

  • Plan and lead assignments, track progress, communicate milestones and escalate issues

  • Lead and execute proof of concept testing in a cross team environment to validate design assumptions

  • Configure SAP and other applications to enable defined business processes and maintain configuration documentation

  • Identify, document and perform functional testing to ensure the completeness and accuracy of the solution

  • Work both independently and collaboratively to ensure the delivered design meets the business requirements

  • Identify, assess impact, and provide recommendation for resolution of issues related to business processes, procedural and system changes; escalate problems of high complexity and severity

  • Work with our business and IT partners to support, identify, gather information, and develop change requests for existing sustain issues or new requirements

  • Analyze and understand business data to support decision making and effectively present information

Our requirements

  • Bachelor’s degree in computer science or related field

  • Minimum of 3-5 years SAP experience

  • Demonstrated knowledge of SAP Fiori-based applications

  • Understanding of Sales and Customer Service processes

  • Strong analytical, communication and interpersonal skills

  • Knowledge of agile methodologies

  • Agile experience (is a plus)

  • Benefits

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • remote work opportunities

  • integration events

  • corporate sports team

  • coffee / tea

  • leisure zone

  • pre-paid cards

  • shopping coupons

  • holiday funds

  • christmas gifts

  • employee referral program

  • charity initiatives

  • family picnics

Why is this job for You

The Customer Sales and Service Analyst will report to the Sr. Mgr Commercial Excellence within Enterprise Application Services. The primary purpose of this role is to provide support in the assigned area of the order-to-cash process and associated IT solutions to support Sales Enablement, Price Management & Optimization, and Customer Service Management.

Sylvamo GBSC

At Sylvamo, we’re a team on a mission. When you work for us, you’ll be helping to sustain and renew ecosystems, while delivering on the promise of paper to educate, communicate and entertain the world. We are the world’s paper company. Our purpose is to produce the paper the world relies on in the most responsible and sustainable ways. Come grow with us.

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