sharing the costs of sports activities
Customer Service Advisor with German
Capita (Polska) Sp. z o.o.
Lower SilesiaLower Silesia
- offer expired 19 days ago
- contract of employment
- specialist (Mid / Regular)
- home office work, hybrid work
- Immediate employment
- More than one vacancy
- remote recruitment
- запрошуємо працівників з України
- Робота для іноземцівбез польської
Support well known brand Marks&Spencer
Deal with customer queries though calls, emails and web forms, ensuring delivery of a quality service on a consistent basis
Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner
Accurately record all contact interactions on systems in line with expected process
Ensure you give a positive image and great first impression to all contacts
Build sustainable relationships of trust with customers, team members and clients through open and interactive communication
C1 English skills + C1 German Language skills
Being highly methodical with a thorough attention to detail
Having excellent organisational skills and ability to work to stringent customer service SLA’s and KPI’s
Demonstrating confidence and the ability to communicate clearly and effectively
Showing excellent PC and data entry skills
Bringing a proactive attitude with the ability and ambition to develop role in the future
Able to work shifts between 10am – 6pm Monday to Sunday, 5 days a week
Ready to participate full time in on site training (4-5 weeks), then you can work fully remotely
What we offer
Mental health helpline -a free platform for psychological, psychotherapeutic and coaching support
Mental health helpline - a free platform for psychological, psychotherapeutic and coaching support
An extra day off for voluntary activities close to your heart
Possibility to work fully remotely
Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
Opportunity to become one of the Internal Trainers
A multinational environment with strong ties to UK business culture
LuxMed medical healthcare and Generali group insurance
Multisport Plus / Classic or MultiKafeteria benefit systems
A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day)
private medical care
sharing the costs of foreign language classes
remote work opportunities
corporate sports team
no dress code
coffee / tea
extra social benefits
employee referral program
Sending your applications
Phone interview with our Recruiter
On-line language test
Ms Team interview with hiring managers
Becoming a Customer Service Advisor:
As a Customer Service Advisor, you will be supporting a well-known brand Marks&Spencer, providing a fantastic customer experience on all interactions, leaving a lasting impression. You will be supported with extensive initial training, so that we can help you build the knowledge and skills required to work from with confidence.
Capita (Polska) Sp. z o.o.
Capita is a consulting, transformation and digital services business. Every day our colleagues help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. Capita is a leading business services provider with over 55,000 employees, operating in the UK, Europe, India and South Africa.
Capita Poland supports clients across various sectors, including local government, customer service, procurement, life and pensions, insurance, data analysis, and learning and development. We operate in three locations – Kraków, Opole and Łódź.
Daily, we deal with simple processes like checking data correctness, contacting with clients, training coordination, and much more complex processes like closing general ledgers, reporting, financial analysis, claims processing, systems implementation, technical customer support, or fleet administration.
We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.