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Oferta pracy
Customer Service Advisor with German
Capgemini PolskaAbout the company
- LubuszLubusz
- offer expired a year ago
- contract of employment
- full-time
- junior specialist (Junior)
- hybrid work
- remote recruitment
Your responsibilities
Imagine that your friend works for a big pharmaceutical company. In their daily job, they develop new medicines and record research results in a special application on the company laptop. One day, they can’t access this application, so they take a phone and call IT Support Line.
Your job would be to answer such phone calls and solve this kind of issues. We will equip you with all necessary tools and knowledge so you will be able to help those end users like your friend.
You will troubleshoot over phone, chat or e-mail. In case you won’t be able to handle it on your own, you will have a team of colleagues to always back you up.
Our requirements
- (Good/Very good) knowledge of German and English
- willingness to take first steps in IT
- can-do-it and problem-solving attitude
- the ability to talk to anyone and cooperate with a team
- We don’t require professional experience. You will be working among experts, where willingness to learn new things is supported by a wide range of trainings designed to improve your skills.
Optional
- basic IT skills (Microsoft products, internet, hardware devices etc.) or a technically oriented mind
Benefits
- private medical care
- life insurance
- no dress code
- parking space for employees
- extra social benefits
- redeployment package
- employee referral program
- charity initiatives
- family picnics
- Access to courses e.g. Excel, VBA, RPA, Customer Care
What your development path can look like?
Discover IT! You will start your career from the onboarding plan where you’ll grab the basics. When you gain some experience, you will have a chance to reshape your career. We will teach you everything you need to discover the IT world as there is a variety of roles that you can choose for your career with us. You can become:
Incident Manager – if you can think and make decisions quickly
Change Manager – if you are well-organized and know ITIL
Project Manager – if you want to have mastering and developing projects
Service Integration and Management Consultant – if you like working with clients and adjusting projects to their needs
Junior IT Technician – if you want to work directly with IT infrastructure
Capgemini Polska
Capgemini is a global leader in consulting, technology services and digital transformation. Our scope is wide. One of the teams is End User Services - part of a business unit called Cloud Infrastructure Services.
In our offices in Poland, we work as a team of 2500 employees, helping our customers around the globe to solve their IT issues.
Do you have any additional questions about working in Capgemini? Check our Instagram (@capgeminipl) or visit our Facebook profile (Capgemini Polska).
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Customer Service Advisor with German, Lubusz