Customer Service Advisor with German

Capita (Polska) Sp. z o.o.

  • Subcarpathia

  • offer expired 19 days ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • home office work, hybrid work
  • Immediate employment
  • More than one vacancy
  • remote recruitment
  • запрошуємо працівників з України
  • Робота для іноземців
    без польської
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

Your responsibilities

  • Support well known brand Marks&Spencer

  • Deal with customer queries though calls, emails and web forms, ensuring delivery of a quality service on a consistent basis

  • Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner

  • Accurately record all contact interactions on systems in line with expected process

  • Ensure you give a positive image and great first impression to all contacts

  • Build sustainable relationships of trust with customers, team members and clients through open and interactive communication

Our requirements

  • C1 English skills + C1 German Language skills

  • Being highly methodical with a thorough attention to detail

  • Having excellent organisational skills and ability to work to stringent customer service SLA’s and KPI’s

  • Demonstrating confidence and the ability to communicate clearly and effectively

  • Showing excellent PC and data entry skills

  • Bringing a proactive attitude with the ability and ambition to develop role in the future

  • Able to work shifts between 10am – 6pm Monday to Sunday, 5 days a week

  • Ready to participate full time in on site training (4-5 weeks), then you can work fully remotely

What we offer

  • Mental health helpline -a free platform for psychological, psychotherapeutic and coaching support

  • Mental health helpline - a free platform for psychological, psychotherapeutic and coaching support

  • An extra day off for voluntary activities close to your heart

  • Possibility to work fully remotely

  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

  • Opportunity to become one of the Internal Trainers

  • A multinational environment with strong ties to UK business culture

  • LuxMed medical healthcare and Generali group insurance

  • Multisport Plus / Classic or MultiKafeteria benefit systems

  • A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day)


  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • life insurance

  • remote work opportunities

  • integration events

  • corporate sports team

  • no dress code

  • coffee / tea

  • extra social benefits

  • redeployment package

  • birthday celebration

  • employee referral program

  • charity initiatives

  • extra leave

Recruitment stages

Sending your applications


Phone interview with our Recruiter


On-line language test


Ms Team interview with hiring managers


Final decision

Becoming a Customer Service Advisor:

As a Customer Service Advisor, you will be supporting a well-known brand Marks&Spencer, providing a fantastic customer experience on all interactions, leaving a lasting impression. You will be supported with extensive initial training, so that we can help you build the knowledge and skills required to work from with confidence.

Capita (Polska) Sp. z o.o.

Capita is a consulting, transformation and digital services business. Every day our colleagues help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. Capita is a leading business services provider with over 55,000 employees, operating in the UK, Europe, India and South Africa.

Capita Poland supports clients across various sectors, including local government, customer service, procurement, life and pensions, insurance, data analysis, and learning and development. We operate in three locations – Kraków, Opole and Łódź.

Daily, we deal with simple processes like checking data correctness, contacting with clients, training coordination, and much more complex processes like closing general ledgers, reporting, financial analysis, claims processing, systems implementation, technical customer support, or fleet administration.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

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