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Customer Service Advisor with German

Advisory Group TEST Human Resources

  • Subcarpathia

  • offer expired 3 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular), junior specialist (Junior)
  • home office work
  • remote recruitment

Recruitment for

Our Client operates as an international organization with a worldwide delivery structure providing business services in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT. It’s our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation.

As an internationally operating company, is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Group's field organization, we are also locally anchored and active worldwide.

Your responsibilities

  • Our Customer Service Advisor is responsible for users support with queries regarding the use of Lufthansa application based on a very popular SAP SRM module (IT / procurement area)

  • The role requires answering inquiries in respective ticketing tool and sometimes by phone, answering users’ questions, fulfilling service requests, maintaining process database and documentation and transferring issues to the respective department

  • Maintaining a positive, empathetic and professional attitude toward customers at all times

  • Being a competent support regarding application and orders questions

  • Ensure customer satisfaction and provide professional customer support

  • Communicating and building a good relationship with our customers

  • Acknowledging and resolving customer requests

  • Coordinating with colleagues from other departments as necessary

  • Providing a training for new colleagues

Employer requirements

  • Your German is at min. B2 Level

  • Your English is at B2 level

  • You are ready to be a part of our great Customer Support team

What employer offers

  • Flexible working hours from Monday till Friday

  • Home Office

  • Flight tickets with employee discounts

  • SAP and procurement application training for beginners

  • Working with a prestigious product

  • The best team to work with

  • Working with German native speakers and colleagues from the whole world

  • Clearly defined career path

  • An employment contract

  • Package of benefits like: medical care, Multisport Card, co-financing for language courses and more