Customer Service Agent EE with Hungarian Language

Your responsibilities

• Answering Inbound customer calls

• Dealing with any customer complaints or issues

• Using SAP system on a daily basis

• Processing orders by phone, fax, e-mail and letter

• Maintain customer data

• Contact customers about delivery date changes

• Track orders for customers

• Issue credit and debit notes as directed

• Raise free of charge orders where directed

• Filing and general office duties

• All other duties deemed relevant to the role

• Promote all our services in particular our website functionalities

• Resolve any customer issues in a timely and effective manner and in accordance with best practice Professional in nature

• Excellent telephone, communication and interpersonal skills

• Self-motivated and customer focused, understanding the needs of providing high levels of customer service and satisfaction

• Demonstrate commercial acumen by identifying and acting upon buying signals to maximize and capture all sales opportunities

• Knowledge of languages: Hungarian – is a must

• very good English (written and spoken)

• Heightened level of Web awareness

• Willingness and ability to learn RS procedures and processes

Our requirements

What we offer

Job Purpose

To process orders, maintain customer data and capture and handle any customer enquiries and complaints in an efficient and effective manner and in cooperation with other departments like Sales, Operations, Finance.

Working environment is a multi channel support: phone, email, online, live chat.

The role of a Customer Service Agent is pivotal in providing the high level service RS is known for.