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Customer Service Agent EE with Hungarian Language

RS Components Sp. z o.o.

RS Components Sp. z o.o.

Domaniewska 48

Mokotów

Warszawa

Your responsibilities

  • Answering Inbound customer calls

  • Dealing with any customer complaints or issues

  • Using SAP system on a daily basis

  • Processing orders by phone, fax, e-mail and letter

  • Maintain customer data

  • Contact customers about delivery date changes

  • Track orders for customers

  • Issue credit and debit notes as directed

  • Raise free of charge orders where directed

  • Filing and general office duties

  • All other duties deemed relevant to the role

  • Promote all our services in particular our website functionalities

  • Resolve any customer issues in a timely and effective manner and in accordance with best practice Professional in nature

  • Excellent telephone, communication and interpersonal skills

  • Self-motivated and customer focused, understanding the needs of providing high levels of customer service and satisfaction

  • Demonstrate commercial acumen by identifying and acting upon buying signals to maximize and capture all sales opportunities

  • Knowledge of languages: Hungarian – is a must

  • very good English (written and spoken)

  • Heightened level of Web awareness

  • Willingness and ability to learn RS procedures and processes

Our requirements

  • To provide an excellent customer service experience for our customers

  • Keep our service promise, demonstrating a positive and helpful approach to customers at all times

  • Beat customer expectations, e.g. through continuous improvement, prevention of error recurrence, etc.

  • Take responsibility in resolving any customer complaints

  • Be an active member of the customer service team

  • Work closely with your team mates to ensure procedures are followed

  • Experience dealing with customers either face-to-face or over the phone

  • The ability to adapt to the changing environment within the department

  • Time management and planning skills

  • Customer focussed

  • Computer skills (Microsoft applications, SAP knowledge is an advantage)

What we offer

  • Quaterly bonus

  • Stable employment

  • Private medical care

  • Lunch card

  • Co-finansing of holidays

  • Sports card

  • Work in international environment

  • Referal programme

  • Saving programme

  • Benefits

  • sharing the costs of sports activities

  • private medical care

Job Purpose

To process orders, maintain customer data and capture and handle any customer enquiries and complaints in an efficient and effective manner and in cooperation with other departments like Sales, Operations, Finance.

Working environment is a multi channel support: phone, email, online, live chat.

The role of a Customer Service Agent is pivotal in providing the high level service RS is known for.

RS Components Sp. z o.o.

Since 1937, we have been a leading distributor of Electronic, Electrical & Industrial components and supported generations of engineers with products for all types of applications.

As a FTSE 100 company with £2 billion in revenue, we have nine operating brands: RS Components, Allied Electronics & Automation, RS PRO, OKdo, DesignSpark, IESA, Synovos, Needlers and Liscombe. We operate in 32 countries, shipping 60,000 parcels a day to over 1.2 million customers worldwide

Our vision is to become first choice. Not just for our customers and suppliers, but also for our people.

At Electrocomponents you’ll be encouraged to think differently and share your ideas, helping our customers to create, develop and discover. As we grow our business, we’ll help you grow – expanding your expertise and helping you become the best you can be. You’ll be proud of the impact you make on the world and appreciated for what you do.

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