Oferta pracy

Customer Service Agent

DSV SolutionsO firmie

  • Puurs, Belgium, Belgia

  • Ogłoszenie wygasło miesiąc temu
  • Specjalista (Mid / Regular)

Now DSV Services is recruiting for the position of:

Customer Service AgentNumer ref.: S/CSABE/092020

TASKS:

  • Answering queries by employees and customer, daily contact with client in English.
  • Administrative processing of incoming and outgoing orders, in close consultation with the transport and customs department and with the warehouse staff.
  • Building sustainable relationships and trust with customer accounts through open and interactive communication.
  • Handling customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • General office duties.

JOIN US IF YOU HAVE…

  • proven customer support experience or experience as a Client Service Representative,
  • customer orientation and ability to adapt/respond to different types of characters,
  • ability to multi-task, prioritize, and manage time effectively,
  • excellent communication and presentation skills,
  • fluent in English – C1,
  • good knowledge of the MS Office applications (Excel, Word).

OUR OFFER:

  • an exciting job with responsibility within a department with a nice atmosphere and career opportunities for those with ambition,
  • nice and cosy accommodation near your work place at an affordable price,
  • a competitive salary supplemented with extra-legal benefits (e.g. meal vouchers),
  • company culture where personal initiative is valued.

Send your CV in English via:

Please include the following statement in your application documents:
“I give my consent for the processing of my personal data by DSV International Shared Services sp. z o.o. with its registered office in Ożarów Mazowiecki, Duchnice and also DSV Services sp. z o.o. for the purpose of current and future recruitment processes and verification of my professional skills, as well as for the transfer of my personal data to other companies belonging to the DSV ISS group for the purpose of any recruitment processes in the future”.
1. Please be informed that the data controller of personal data included in the recruitment documents sent by you is DSV Services Sp. z o.o. with its registered office in Pęcice 05-806, Sokołowska 64 (hereinafter: “DSV Services”).
2. The aforesaid personal data will be processed for the purpose:
a) Conducting the recruitment process, based on the Data Controller’s entitlement in connection with the performance of the work ordered by temporary employment agencies at the user’s employer. The basis for the processing of the above-mentioned personal data is a contract (legal basis: point b) of Article 6(1) of the Regulation GDPR),
b) Recruitment process based on the consent to processing of personal data i.e. personal data other than those indicated in the point above, provided in the resume form, cover letter and other documents. The basis of the processing is the abovementioned consent (legal basis: point a) of Article 6(1) of the Regulation GDPR),
c) Legitimate interests pursued by the controller DSV in the scope of data obtained from you during the recruitment process in connection with the verification of your skills and abilities needed to work at the position specified in the announcement. The basis for the processing of these data is a legitimate interest (legal basis: point f) of Article 6(1) of the Regulation GDPR),
d) Legitimate interests pursued by the controller DSV to prove the facts, establish the performance of duties (legal basis: point f) of Article 6(1) of the Regulation GDPR),
e) Future recruitment processes based on the consent to processing of personal data provided in the resume form, cover letter and other documents (legal basis: point a) of Article 6(1) of the Regulation GDPR).
3. As part of recruitment, personal data may be provided by DSV Services to other recipients, i.e. companies from the DSV capital group, subcontractors, service providers and cooperating entities.
4. Your data may be transferred to third countries and international organizations, provided that entities established in these countries have implemented adequate safeguards for processed personal data.
5. The personal data:
• to the extent indicated in point a) your data will be stored for the time necessary to perform the contract with the user employer and for the period resulting from legal provisions;
• to the extent indicated in point b) and c) your data will be stored for the time necessary to carry out this recruitment, not longer than 6 months from the day of termination the recruitment process;
• to the extent indicated in point d) your data will be kept during the period of limitation of claims resulting from legal provisions, as well as for the period in which the regulations require us to store data;
• to the extent indicated in point e) your personal data will be kept for a period of 12 months from the date of consent.
6. You have the right to request from DSV access to and rectification or erasure of personal data or restriction of processing or to object to processing as well as the right to data portability. You have also the right to withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
7. You have the right to lodge a complaint with the supervisory body - the President of the Office for Personal Data Protection (address: Stawki 2, Warsaw).
8. Providing personal data in accordance with the provisions of the Labor Code is a condition for taking part in a recruitment process. In the remaining scope, providing personal data is voluntary.
9. Your personal data are not be a subject of automated decision-making including profiling.
10. If you would like to know more about processing your personal data, please at the e-mail address: [email protected] by letter sent to the address of the DSV Services.

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