Customer Service Agent with German

Manpower

  • Lower Silesia

    Lower Silesia
  • offer expired over a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • full office work, home office work

Your responsibilities

  • Being the first point of contact for German speaking customers

  • Proactively assist clients to ensure a positive experience, through inbound and outbound contacts

  • Field calls, emails, and chat message requests from customers who have questions, comments, or complaints about our products and services

  • Provide first contact resolution with a great experience

  • Assist customers in placing orders/ returning orders

  • Provide information to customers regarding order status and product inquiries

  • Demonstrate the ability to effectively promote and verbally navigate fans through online and mobile self-service options

Employer requirements

  • Very good knowledge of German (min. B2/C1) and English (min. B2)

  • Excellent interpersonal skills

  • Experience in customer service will be an asset

  • Living/working in Poland

  • Computer literacy (including MS Office)

  • Availability to work shifts hours (8 a.m. to 4 p.m. or 12 p.m. to 8 p.m.)

What employer offers

  • Stable employment based on an employment contract

  • Possibility to work remotely

  • Opportunity to gain first experience in the industry

  • International work environment

  • Annual salary hike depending on the performance

  • Benefits: kaffeteria card, life insurance, private medical insurance, professional development courses, christmas bonus, company social events

Manpower

Manpower to globalna firma o ponad 70-letnim doświadczeniu, działająca w 82 krajach. Na polskim rynku jesteśmy od 2001 roku i obecnie posiadamy prawie 35 oddziałów w całym kraju. Naszym celem jest otwieranie przed kandydatami nowych możliwości, pomoc w znalezieniu pracy odpowiadającej Ich kwalifikacjom i doświadczeniu. Skontaktuj się z nami - to nic nie kosztuje, możesz za to zyskać profesjonalne doradztwo i wymarzoną pracę!

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