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Customer Service Agent with Spanish

Capita (Polska) Sp. z o.o.

  • Łódź

    łódzkie
  • ogłoszenie wygasło 6 lat temu
  • Specjalista

SouthWestern by Capita is the UK’s largest business process outsourcing company hiring almost 75 000 staff across UK, Europe, India and South Africa. Our goal is simple: to help our wide range of public and private sector clients improve service to their customers.


SouthWestern by  Capita with two Business Centres in Poland (Kraków and Łódź) hires almost 700 employees. We deliver multilingual business services that range from managing complex processes to more specialised support. That provides our employees with the opportunity to work for various clients and develop expertise in many disciplines.


Given our expansion plans and exciting new projects, SouthWestern by Capita is currently recruiting for the position of:

Customer Service Agent with Spanish


As Customer Service Agent you will:

  • Effectively manage incoming telephone and e-mail customer’s queries to ensure excellent service standards
  • Provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency
  • Assist with placement of orders, refunds or exchanges
  • Identify and assess customer’s needs to achieve satisfaction
  • Communicate in positive manner with team members and business partners

You are a perfect candidate if you:


  • Are fluent in Spanish
  • Have good knowledge of English (B2)
  • Have strong phone contact handling skills and active listening
  • Have a “Can do” attitude
  • Have excellent communication skills
  • Are customer oriented
  • Customer support experience will be an asset

We offer:

  • Ability to work in international and multilingual environment
  • Great atmosphere
  • Training and development programme
  • Shift work
  • Attractive social benefits

If you are interested in this position, please, send your CV via Aplikuj teraz button bellow. 
Remember to put in the subject of your email: “Customer Service Agent with Spanish”.

We kindly inform you that we contact only chosen candidates. In your application please include the following statement: “I hereby authorize you to process my personal data included in my job application for the needs of the recruitment process (in accordance with the Personnel Protection Act 29.08.1997 no 133 position 883)”.

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